Information Technology Support Engineer

2 days ago

Perth, Western Australia Tardis Group Full time

IT Support Engineer – 1st/2nd Line | VIP & C-Level Support | Permanent Role | Perth

Location:
Perth, WA

Job Type:
Permanent, Full-Time

Industry:
Professional Services / Corporate IT

Salary:
Competitive, based on experience

About the Role:

We are seeking a highly professional and experienced
IT Support Engineer
to provide exceptional 1st and 2nd line technical support in a fast-paced, corporate environment. This is a permanent, full-time role based in Perth, supporting senior executives, VIP users, and C-level stakeholders. The successful candidate will deliver high-quality IT support services with discretion, attention to detail, and a strong customer service mindset.

Key Responsibilities:

  • Provide timely and effective 1st/2nd line desktop support across Windows, O365, mobile devices, and standard business applications
  • Support VIPs and C-level executives with a highly professional approach
  • Troubleshoot and resolve hardware, software, and network issues (remotely and on-site)
  • Manage and escalate tickets within agreed SLAs using ITSM tools
  • Set up and maintain IT equipment including laptops, mobile devices, AV systems, and meeting room tech
  • Document processes and contribute to the knowledge base
  • Liaise with 3rd party vendors and internal IT teams to ensure seamless service delivery
  • Maintain confidentiality and professionalism at all times

Requirements:

  • 2–4 years' experience in a similar IT support role within a professional services or corporate environment
  • Proven experience supporting senior stakeholders and VIPs
  • Strong technical knowledge of Windows 10/11, Microsoft 365, Active Directory, Exchange, and mobile device management
  • Familiarity with ITIL principles and incident management systems (e.g., ServiceNow, Remedy)
  • Excellent communication skills, both written and verbal
  • A calm, proactive, and solutions-oriented mindset
  • Ability to prioritise and handle multiple tasks under pressure

Desirable:

  • Relevant IT certifications (CompTIA, Microsoft, ITIL)
  • Experience with video conferencing tools (Zoom, MS Teams, AV setups)
  • Previous experience in financial, legal, or professional services environments

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