Associate Director, Infrastructure Operations

You. At the centre of big ideas.

• Lead critical IT infrastructure operations that support Ministers and a few whole-of-government services
• Drive innovation and resilience using your expertise in cloud, network and Microsoft 365 services
• Ongoing, Clerk Grade 11/12 ($149,739 - $173,174 p.a.) role based at Martin Place, Sydney CBD.

Lead a specialist team managing the Premier's Department and Cabinet Office's IT infrastructure. Drive the delivery of secure, scalable and high-performing technology services that support Ministers, executive leadership and sector-wide applications at the heart of NSW Government operations.

About the Role

As our new
Associate Director, Infrastructure Operations
, you will lead a team delivering secure, stable and resilient IT infrastructure across the Premier's Department (PD), The Cabinet Office (TCO) and Ministerial offices.

You will be part of the Corporate Services Group, within the Digital and Information Branch, which provides the technology foundations that enable the Premier's Department to deliver effective, secure and responsive services.

You'll oversee critical technology environments, including cloud platforms, networks and Microsoft 365 services - ensuring strong cyber security controls, operational performance and business continuity during high-demand periods such as elections and leadership transitions.

This role offers the opportunity to shape digital infrastructure that supports whole-of-government outcomes. You'll drive innovation, modernise systems, and strengthen resilience while mentoring a skilled technical team to deliver impactful, customer-focused technology services.

To learn more about the role please review the
Role Description.

We're Looking For

We're seeking an experienced IT infrastructure leader with strong technical depth, strategic insight, and the ability to deliver in a complex, fast-paced environment.

• IT Infrastructure Leadership and People Management:
  Proven experience leading multidisciplinary technical teams and fostering a collaborative and high-performance culture
• Infrastructure and Cloud Expertise:
  Significant experience managing enterprise IT environments, including networks, cloud, and Microsoft 365 services
• Cyber Security and Risk Management:
  Significant understanding of cyber security requirements, data protection, and compliance requirements
• Service Management:
  Demonstrated experience in adhering to ITIL or ITSM methodologies to deliver reliable, customer-focused IT services and continuous improvement
• Project and Vendor Management:
  Strong record of leading complex technical projects and managing external providers to achieve value and efficiency
• Qualifications:
  Relevant tertiary qualifications in Information Technology or a related discipline. ITIL and Microsoft 365 certifications are highly regarded.

We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.

Why Join Us?

• Flexible Working:
  Broad range of flexible working arrangements
• Career Development:
  Ongoing learning through expert-led sessions, online training, and professional development opportunities
• Work-Life Balance:
  Flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
• Wellbeing Support:
  Access to employee assistance program, fitness passport program, and wellbeing initiatives
• Inclusive Culture:
  Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network

How to Apply

Click 'Apply Online' and submit your application including:

• A
  resume
  detailing relevant knowledge, skills and experience (maximum 5 pages)
• A
  cover letter
  addressing how you meet the requirements of the role (maximum 2 pages)

Closing date:
Sunday, 9 November :59 AM)

Salary:
Classification Clerk Grade 11/12. Package includes base salary ($149,739 - $173,174) plus superannuation (12%) and leave loading.

Hiring Manager:
Julien Al Jawich, Director Service Delivery,

About the Premier's Department

Connecting to Deliver from the Heart of Government

The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more
about the department
and a
career at Premier's Department
.

Our Commitment

We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities.

The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.

Additional Information

Reasonable Adjustments:
The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at

, or reaching out to the hiring manager.

Talent Pool:
A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.