Client Services Manager – Education Sector

4 days ago

Brisbane, Queensland, Australia Educlean Australia Pty Ltd Full time $75,000 - $85,000 per year

Location: Queensland (Hybrid role – travel to school sites required)

Salary: $75,000 – $85,000 + vehicle allowance + phone + laptop

Educlean is Australia's only education-sector specialist cleaning company, proudly partnering with independent and private schools nationwide. We're seeking a proactive and relationship-driven Client Services Manager to join our growing team and be the key link between our operations and our valued school clients.


About the Role

This role is all about relationships. You'll be the face of Educlean to our school partners — visiting sites, maintaining relationships, and ensuring every client feels supported, informed, and valued. You won't be managing rosters or mops — you'll be managing relationships, conversations, and confidence.

Key Responsibilities

  • Build strong client relationships

    Be the trusted face of Educlean for your portfolio of school clients. Visit regularly, stay connected, and ensure they always feel supported and valued.
  • Maintain service excellence

    Oversee service delivery across multiple sites and ensure standards stay high through proactive site visits and feedback loops.
  • Resolve issues fast

    Address concerns quickly and professionally so clients always feel looked after and confident in our partnership.
  • Support and guide teams

    Work closely with cleaners and site supervisors. Motivate them, set expectations, and help them deliver consistent quality every day.
  • Stay organised and accountable

    Manage service agreements, client updates, reports, and compliance requirements with accuracy and care.
  • Identify improvement opportunities

    Look for ways to enhance the service experience and add value for our clients through suggestions, efficiencies, and proactive engagement.

What We're Looking For

  • A people-first professional who builds rapport easily.
  • Proven experience in client-facing roles (education, hospitality, or facilities background ideal).
  • Organised, proactive, and dependable with strong follow-up skills.
  • Confident communicator with polished presentation and writing skills.
  • Ability to travel between sites weekly.

Why Join Educlean?

  • Be part of a fast-growing, values-led company that's redefining cleaning services in the education sector.
  • Supportive, flexible team culture focused on outcomes, not red tape.
  • Opportunity to grow into senior leadership as Educlean expands nationally.

If you thrive on building lasting relationships and ensuring clients feel genuinely cared for, we'd love to hear from you.

Apply today and help us strengthen partnerships with the schools that trust Educlean every day.

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