Store Supervisor

3 days ago

Chermside, Queensland, Australia POP MART OCEANIA PTY LTD Full time

Join the Excitement: New POP MART Store Opening in Westfield Chermside Shopping Centre

POP MART, founded in 2010, is a global leader in pop culture and art toys, dedicated to sparking passion and bringing joy to all. With over 250 stores and 1,687 Robo Shops across 23 countries, we are continuing to expand—and we have a soon to open store located in Westfield Chermside Shopping Centre

We are currently looking for an experienced and passionate Store Supervisor who has experience supervising large teams in a fast-paced, high-volume retail environment to join a new store located in Westfield Chermside.

If you are someone who thrives in a fast-paced retail environment, loves creating exceptional customer experiences, and has a knack for motivating and leading teams to achieve their best—this could be the perfect role for you.

Your Role:

  • Support the Store Manager and Assistant Store Manager in supervision of all aspects of daily operations
  • Supervise and coach team members to deliver outstanding customer service and drive sales results.
  • Monitor sales targets and KPIs, helping to break down goals into achievable daily tasks.
  • Oversee stock control, replenishment and visual merchandising to ensure a vibrant and engaging store presentation.
  • Handle escalated customer issues and ensure a positive resolution experience.
  • Implement in-store marketing promotions and maintain brand standards.
  • Maintain compliance with company policies and workplace health and safety standards.
  • Report store maintenance issues promptly to ensure a clean and safe environment for both staff and customers.

The Ideal Candidate Will Have:

  • Previous retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand.
  • A positive, proactive, and team-oriented attitude.
  • Strong people skills with the ability to lead, coach, and inspire a diverse team.
  • Proven ability to meet and exceed sales targets and KPIs.
  • Strong problem-solving and time management skills.
  • Experience in stock management, visual merchandising and roster coordination.
  • A customer-first mindset with a passion for creating memorable experiences.
  • Flexibility to work a rotating roster, including weekends and public holidays.

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