Customer Service Manager
3 days ago
What you can expect in this role
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.
You will manage functional teams delivering housing intake and assessment, tenancy management and property management.
Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
What You Will Be Doing
- Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
- Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
- An active and positive member of the local leadership team, working cooperatively across all teams and across the Frontline Services network.
- Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
- Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
- Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
- Lead, model and foster professionalism, accountability and ethical behaviour.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
What We Are Looking For
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to
the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.
It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework
to understand the expectations for this role.
The Skills You Will Need Include Being Able To
- Actively work to understand customers and stakeholders, encouraging a strong customer-focus and understanding of customer perspectives.
- Promote and adopt a positive and balanced approach to managing conflicting demands. Assist team members to adapt to changing customer needs and expectations.
- Foster a collaborative and positive team environment through modelling open communication and developing staff for high performance.
- Apply business management skills in corporate governance such as financial and HR management.
- Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards.
Mandatory Requirement
- Class C driver's licence
Applications will remain current for 12 months.
Occupational group
Community Care
-
Gold Coast, Queensland, Australia MEGT Australia Ltd Full timeAbout MEGTAt MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.The MEGT DifferenceWe're proud to be certified as a...
-
Customer Service Advisor
1 week ago
Gold Coast, Queensland, Australia Weploy Full timeCustomer Service Consultant - Government ServicesLooking for a role where you can make a real difference in people's lives? Join us in supporting Australians with essential government services.BenefitsCasual full-time opportunity based in Robina Casual contract with potential for extensionCompetitive entry-level rate of $28.78 per hour + 12% superMonthly...
-
Retail: Part Time Customer Service
1 week ago
Gold Coast, Queensland, Australia Telstra Full timeEmployment TypePermanentClosing Date14 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant ROBINAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Retail: Part Time Customer Service
2 weeks ago
Gold Coast, Queensland, Australia Telstra Full timeEmployment TypePermanentClosing Date17 Dec :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant ELANORAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Retail: Part Time Customer Service
2 weeks ago
Gold Coast, Queensland, Australia Telstra Full timeEmployment TypePermanentClosing Date17 Dec :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant ELANORAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Client services manager
4 days ago
Gold Coast, Queensland, Australia NextGen HR Pty Ltd Full timeThe CompanyOur client is a progressive Managed Services Provider established in 1995, delivering remote IT support Australia-wide, with on-site support available across Coffs Harbour, Port Macquarie, Tamworth, Sydney and Brisbane.They strive to make a meaningful impact for each client by providing best-in-class managed IT support, cybersecurity, private...
-
Service Deli Assistant Manager
3 days ago
Gold Coast, Queensland, Australia Drakes Supermarkets Full timeExciting Career OpportunityPermanent Part-Time positionDynamic growing companyPotential for promotionDrakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our...
-
Client Ticketing Services Manager
2 weeks ago
Gold Coast, Queensland, Australia Ticketek Entertainment Group Full time $60,000 - $90,000 per yearAbout Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better liveOur Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...
-
Customer Advisor
1 week ago
Gold Coast, Queensland, Australia NAB Full timeBranch Customer Advisor – Banking – CoolangattaAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. ...
-
Cashier Services Duty Manager
5 days ago
Gold Coast, Queensland, Australia The Star Gold Coast Full timeSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...
