IT End User Services Analyst

1 week ago

Kingsford, Australia Ahrens Pty Ltd Full time $60,000 - $90,000 per year

About the Role

The IT End User Services Analyst is responsible for providing Level 2 or 3 support across the Ahrens Group, particularly in assisting staff with office productivity and business applications, mobile devices, PCs, and other related issues. As part of a highly effective IT team, the role will also provide support to more senior team members as required, acting as a point of escalation, mentoring analysts, and ensuring high-quality service delivery.

Skills and Experience

The ideal candidate must have proven experience in an end user analyst role within a fast paced and busy IT support environment. Ahrens is seeking a dynamic team player with strong written and verbal communication skills, effective stakeholder engagement and vendor coordination experience, who can work well under pressure and be able to mentor, coach and guide junior analysts. This role requires strong technical troubleshooting and excellent customer services skills, as well as experience with ITSM frameworks and enterprise service management platforms such as ServiceNow or Marval.

Benefits

· Employee Assistance Program, supporting you and your family's health & wellbeing

· Discounts to some of Australia's leading corporate partners in private health insurance, gyms, travel, clothing, vehicles and more

· Generous paid parental leave entitlements to support you and your family

· Annual Employee Donation Scheme to support a charity/cause of your choice

· Family, social and team building events including Friday afternoon team bonding

· Opportunities for career progression

About the Company

Ahrens is a fifth-generation, Australian family-owned company, with over 120 years' experience in delivering a wide range of high-quality and cost-effective products and projects across Australia, with footprints overseas.

Our growth has culminated in the business we are today: a full Construction, Engineering, Mining & Industrial Services, Sheds & Silos and Water Storage company which provides complete turnkey project solutions, supported by our 26 divisions.

As we continue to evolve, so does our need to heavily invest in our people and facilities for continued success.

With 1,600 employees Australia-wide, we foster a positive and supportive team culture which embraces diversity and innovation, while aligning with our core values of commitment, integrity and safety. In return, we reward those who passionately work with us towards our vision.

How to Apply

To apply click the "Apply Now" to submit your updated resume and cover letter, further enquiries can be directed to Annie Nguyen, Talent Acquisition Specialist on or via email to

Ahrens is an Equal Opportunity employer who recognise the value in a diverse workforce. We are dedicated to promote an inclusive workplace and encourage applications from all genders and people of Indigenous backgrounds .

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