ICT Help Desk

1 day ago

Gawler, Australia Halcyon Knights Pty Ltd Full time $60,000 - $90,000 per year

We are currently seeking a motivated and customer-focused ICT Help Desk Support Officer to join our team in the on a 3-6-month contract, with the opportunity for extension or permanency for the right candidate. This role is ideal for someone who enjoys solving technical issues, thrives in a fast-paced environment, and is passionate about delivering outstanding IT support.  

Key Responsibilities

  • Provide first-level IT support to staff across various sites (remotely and in-person)
  • Troubleshoot hardware, software, and network issues efficiently
  • Manage service desk tickets and maintain accurate records of incidents and resolutions
  • Set up and maintain desktops, laptops, mobile devices, printers, and other peripherals
  • Assist with the onboarding and offboarding of users, including account setup
  • Liaise with internal teams and external vendors as required
  • Ensure IT systems and practices adhere to organisational policies and compliance standards
  • Able to travel to visit various locations

About You

You're a reliable, tech-savvy professional with strong communication skills and a commitment to providing excellent service. You work well both independently and as part of a team.

You Will Need:

  • 2-5 years of proven experience in an ICT Help Desk or similar support role
  • Relevant IT qualifications (Certificate IV, Diploma, or higher in Information Technology or similar)
  • Strong technical troubleshooting skills across Windows, Office 365, and common hardware platforms
  • Knowledge of networking fundamentals and system administration
  • Excellent interpersonal and communication skills
  • Strong time management and problem-solving abilities
  • A valid Driver's Licence (local travel will be required)
  • Current National Police Check - mandatory
  • Working with Children Check (WWCC) - mandatory (or willing to obtain one).

What We Offer

  • Immediate start available
  • Competitive hourly rate
  • Friendly and supportive work environment
  • 3-6-month opportunity with the potential for ongoing work
  • Opportunity to grow within a reputable organisation

How to Apply

Click 'Apply Now' and upload your resume along with a brief cover letter outlining your relevant experience, availability, and certifications. Shortlisted candidates will be contacted for an interview.

Please Note:

Only applicants with a current National Police Check and Working with Children Check (willing to obtain one) will be considered. Applicants must have the right to work in Australia.

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