ICT Help Desk

We are currently seeking a motivated and customer-focused ICT Help Desk Support Officer to join our team in the on a 3-6-month contract, with the opportunity for extension or permanency for the right candidate. This role is ideal for someone who enjoys solving technical issues, thrives in a fast-paced environment, and is passionate about delivering outstanding IT support.  

Key Responsibilities

• Provide first-level IT support to staff across various sites (remotely and in-person)
• Troubleshoot hardware, software, and network issues efficiently
• Manage service desk tickets and maintain accurate records of incidents and resolutions
• Set up and maintain desktops, laptops, mobile devices, printers, and other peripherals
• Assist with the onboarding and offboarding of users, including account setup
• Liaise with internal teams and external vendors as required
• Ensure IT systems and practices adhere to organisational policies and compliance standards
• Able to travel to visit various locations

About You

You're a reliable, tech-savvy professional with strong communication skills and a commitment to providing excellent service. You work well both independently and as part of a team.

You Will Need:

• 2-5 years of proven experience in an ICT Help Desk or similar support role
• Relevant IT qualifications (Certificate IV, Diploma, or higher in Information Technology or similar)
• Strong technical troubleshooting skills across Windows, Office 365, and common hardware platforms
• Knowledge of networking fundamentals and system administration
• Excellent interpersonal and communication skills
• Strong time management and problem-solving abilities
• A valid Driver's Licence (local travel will be required)
• Current National Police Check - mandatory
• Working with Children Check (WWCC) - mandatory (or willing to obtain one).

What We Offer

• Immediate start available
• Competitive hourly rate
• Friendly and supportive work environment
• 3-6-month opportunity with the potential for ongoing work
• Opportunity to grow within a reputable organisation

How to Apply

Click 'Apply Now' and upload your resume along with a brief cover letter outlining your relevant experience, availability, and certifications. Shortlisted candidates will be contacted for an interview.

Please Note:

Only applicants with a current National Police Check and Working with Children Check (willing to obtain one) will be considered. Applicants must have the right to work in Australia.