Service Manager

Service Manager – Arcadia Residential Aged Care

Full-Time | Essendon, VIC

Churches of Christ – Seniors Living

Make a meaningful impact every day by leading a dedicated team committed to delivering exceptional care for older Australians. Churches of Christ is seeking an experienced and compassionate Service Manager to oversee the operational, clinical, and cultural performance of our residential aged care service in Essendon, VIC.

As a key leader within our Seniors Living group you will ensure high-quality resident outcomes, and foster a supportive, values-driven workplace aligned with our values.

You do not need to be from a Clinical background to apply for this role however this would be highly advantageous. This role would be the perfect opportunity for a NUM or DON who is looking to step away from Acute care.

About the Role

In this full-time leadership position, you will be responsible for:

Operational & Clinical Leadership

• Ensuring high standards of nursing, personal care, lifestyle programs, and customer service.
• Overseeing contemporary clinical practices and maintaining accreditation requirements.
• Managing clinical indicators, business targets, and continuous quality improvements.

People, Culture & Community

• Leading, supporting, and developing a multidisciplinary team, volunteers, and placement students.
• Fostering a culture of safety, compassion, and service excellence.
• Building relationships with residents, families, and the local community to support occupancy and engagement.

Financial & Strategic Management

• Meeting operational goals, managing budgets, and identifying opportunities for efficiency.
• Ensuring compliance with legislative, regulatory, and reporting requirements.
• Supporting strategic objectives and promoting best practice across the service.

As a designated Responsible Person under the Aged Care Act 2024 (Cth), you will uphold safety, transparency, regulatory compliance, and ethical governance across all aspects of service delivery.

About You

Essential Qualifications & Experience

• Registered Nurse or other clinical professional registered with AHPRA OR postgraduate qualifications in health/business administration (or equivalent experience).
• Minimum 5 years post-graduate experience, with recent practice.
• Proven leadership experience in aged care, health administration or a related field.
• Strong knowledge of aged care standards, quality systems, and funding instruments.
• Current driver's licence.
• National Police Check.
• NDIS Worker Screening Check (as required).
• National Personal Insolvency Check.
• Australian Work Rights (We are unable to offer sponsorship for this role)

Desirable

• Postgraduate qualifications in HR, Business, Quality Management, Nursing, or Allied Health.
• Experience with electronic documentation systems.
• A positive, solutions-focused approach.

Skills & Attributes

• Strong leadership and workforce management capability.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Sound problem-solving and decision-making skills, particularly during change and innovation.
• Commitment to safety, compliance, quality, and continuous improvement.

Why Churches of Christ?

At Churches of Christ, we're dedicated to creating communities where people feel safe, valued, and respected. You'll be part of a team that truly lives its values, with opportunities for ongoing training, professional development, and career growth, in addition to:

• Up to $18,549 tax-free salary packaging benefits
• Up to 5 weeks annual leave
• Discounts across a wide range of retail partners
• Values led culture with caring, experienced leadership

Ready to Make a Difference?

Visit to learn more about us. Please click the Apply Button.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.