Customer Service Attendant Level 1

Want to be part of the MCG Casual Customer Service Event Day team?

• Are you driven by providing exceptional customer service and contributing to creating spectacular experiences for our patrons and visitors?
• Does the opportunity to call one of Melbourne's most iconic venues your workplace excite you? Come and work at the MCG and be part of the magic
• Nominated as Best Employer through Insync for 2024 and Finalist for Financial Review 'Great Places to Work' for 2025

The Melbourne Cricket Club has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world - the Melbourne Cricket Ground (MCG).  The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors.

Working at the MCC is a ticket to creating, delivering and enjoying memorable experiences.

It takes all kinds of people to bring our venues, events and experiences to life everyday. As an MCC team member you will be part of something that is much bigger than any one of us, while always embracing what's unique you. You will have the support and encouragement of the people around you to help you be at your best.

We are looking for friendly, energetic and engaging individuals who are driven by providing exceptional customer service to join our event day team about the MCG in the role of a Customer Service attendant.

To be successful in this role, it is essential that you have:

• A commitment to creating and delivering exceptional customer service with the ability to relate and engage with people of different ages, cultures and backgrounds. For some people, it can be their first time visiting our stadium.
• A genuine interest and care in looking after our patrons - whilst we can have crowds of up to 100,000 people, we want each person who walks through our gates to feel welcomed when attending our events
• The ability to communicate and problem solve. Sometimes problems can come your way but it's how we work together as a team to provide solutions to ensure the patron experience isn't compromised.
• The ability to work in a range of locations across the stadium - this may include welcoming patrons at our ticket turnstiles, answering directional questions in the seating bowl, greeting patrons at functions and ensuring all fans are having a good time.

To ensure the MCC can meet its staffing requirements for every event, it is essential that you can meet all of the following requirements:

• Be available to work a minimum of 30 events offered during the calendar year (1st January - 31st December) inclusive of eight (8) Marquee events. These events are outlined in the Availability for Work and Rostering Policy & Procedure document which is reviewed annually.
• Be available to work Thursdays nights, Fridays nights, the weekend and Public Holidays.
• Are over the age of 18 before 31 October 2025.
• Be available to attend a face to face 20 min interview at the MCG on 1 October 2025 (at a time between 10:00am to 7:00pm).
• Be available to attend a mid-week induction and training session on 20 OR 23 October 2025

For a more detailed description of the role please refer to the Position Description and the Position Task Analysis document by clicking the link on this page.

We are proud to be recognised as a Disability Confident Recruiter and welcome applications from everyone.

If you believe you have what it takes to work with the MCC team, please apply by clicking on the "Apply Online" button below and register your details. Simply upload your current resume and cover letter highlighting your customer service experience and complete the online questionnaire.

Due to the large volume of interest in these positions, unfortunately we do not provide individual feedback for unsuccessful applicants. Only shortlisted applicants will be invited to attend an interview.

Please note that applications will not be considered if they:

• Have an incomplete questionnaire and application
• Are received after the ad has closed.
• Are not able to attend the interview times and induction/training times.
• Are not able to meet the availability for events outlined above.

Application close on 28 August 2025. This ad maybe withdrawn prior to the closing date depending upon the volume of applications received.

***Please note, agency submissions will not be considered for this position***

For a more detailed description of the role please refer to the position description via the link.

The Melbourne Cricket Club is committed to creating a diverse, inclusive, and welcoming working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, First Nations, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact the People & Culture Team on if this is your preferred method of communication. (No applications will be accepted via this mailbox. All applications need to be submitted through our online system via the ad application).

To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption. The MCC will discuss the exemption & your personal circumstances with you.

The MCC is committed to providing a safe and welcoming environment for everyone including children & young people and has zero tolerance to child abuse and harm.

As part of our pre-employment checks, this role is subject to relevant background checks including National & International police checks, right to work in Australia & Victorian Working with Children checks.

Position Description