Team Coach

Are you passionate about developing people and driving performance through impactful coaching and training? Join our Insurance team at MUFG and play a pivotal role in shaping the capability of our Complaints and Resolution case managers.

About the Role

As a Team Coach , you'll be at the heart of our people development strategy—designing, delivering, and refining training programs that empower our teams to provide exceptional service to our members and clients. You'll work closely with Team Leaders to uplift performance, embed best practices, and ensure our people are equipped to meet RG271 regulatory standards and service benchmarks.

Key Responsibilities

• Deliver targeted coaching and onboarding support for new starters and existing team members.
• Design and facilitate engaging training programs that build technical expertise and customer service excellence.
• Collaborate with Team Leaders and Manager to identify performance gaps and implement tailored learning solutions.
• Maintain and enhance training materials to meet compliance and risk requirements.
• Support cross-skilling initiatives to improve operational efficiency.
• Provide real-time support and technical guidance to resolve complex member complaints and escalations.
  Contribute to quality assurance and continuous improvement initiatives across the Claims function.

What You'll Bring

• A coaching mindset with a genuine passion for developing others.
• Strong communication and influencing skills to drive change and uplift capability.
• Experience in adult learning principles and tailoring training to diverse learning styles.
• A collaborative and inclusive approach to stakeholder engagement.
• Proven experience in APAC operations, insurance, or financial services (highly regarded).
• Detailed and Practical understanding of the RG271 Framework
  Ability to thrive in a fast-paced environment and manage competing priorities.

Why Join Us?

At MUFG, we're committed to creating a culture of continuous learning and career development. You'll be part of a supportive team that values innovation, collaboration, and excellence. This is your opportunity to make a meaningful impact and grow your career in a dynamic and purpose-driven organisation.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.