receptionist / administration team member

Superstar Receptionist Wanted

Are you the one who keeps everything running smoothly — calm, capable, and always one step ahead?

We're on the lookout for a full-time Client Support Team Member to join our passionate admin crew at EmPower Better Health — an allied health clinic that's all about helping people move more and live better.

Our Client Support Team are the glue that holds our clinics together — the first smile clients see, the voice that brings calm to a busy day, and the support that keeps our practitioners doing what they do best.

We're ideally looking for someone to join us in early January 2026 — but if you're available sooner and think you are the superstar we need, we'd still love to hear from you

About You (Skills and Experience)

You're the kind of person who:

• Communicates brilliantly — with clients, practitioners, and third parties. You're clear, warm, and confident whether it's in person, over the phone, or via email.
• Stays cool under pressure and can juggle competing priorities while keeping things running smoothly.
• Takes pride in the details, noticing what others might miss and making sure every interaction feels professional and personal.
• Thrives on teamwork and loves being part of a supportive, positive group that works hard and laughs often.
• Shows initiative and curiosity, always looking for ways to make things better.
• Shows up — you're reliable, dependable, and genuinely care about helping the team succeed.

Experience in administration or healthcare is a bonus — but attitude, empathy, and a willingness to learn are what matter most.

About Us

At EmPower Better Health, we're a passionate team of Exercise Physiologists, Physiotherapists, and Client Support professionals working across three Canberra locations.

Our Client Support Team are based at our Dickson and CISAC/Belconnen clinics, providing on-site support and helping coordinate the day-to-day administration for our other location in Gungahlin.

We value great communication above all — between our team members, with our clients, and with the GPs, insurers, and referrers we collaborate with every day.

We're proud of the culture we've built: one built on trust, teamwork, and genuine care for each other and our community.

About the Role

You'll be the first point of contact for our clients and a key part of the day-to-day running of the clinic.

Your responsibilities will include:

• Welcoming clients with warmth and professionalism.
• Managing bookings, follow-ups, and schedules across multiple practitioners.
• Answering calls and emails in a caring, efficient, and professional manner.
• Processing payments, managing invoicing, and maintaining accurate records.
• Supporting practitioners with administrative tasks and communication.
• Helping keep our clinics organised, clean, and welcoming.

Full training and ongoing support will be provided — we'll make sure you feel confident and supported every step of the way.

Why You'll Love Working With Us

• Supportive, fun team culture: Work with people who genuinely care about you and what they do.
• Beautiful clinics: Clean, modern, welcoming spaces with fully equipped gym facilities.
• Professional growth: Opportunities to develop your skills and build a rewarding long-term career in allied health.
• Respect & recognition: Your contribution is noticed, appreciated, and celebrated.
• Smooth systems: We're big on structure, organisation, and clear processes — so you can do your job well and feel good doing it.

Think you're the Superstar we've been looking for?

Send your resume and a cover letter to , addressed to Jacinta Noyce, Co-Director/Practice Manager.

Please include the word 'Sparkle' somewhere in your cover letter so we know you read the whole thing

We can't wait to meet you.