Manager - Expression of Interest

Be part of our transformation journey At CDSB, we are setting a new standard in customer service delivery, where the needs of Queenslanders and small and family businesses drive innovation and transformation.

Expressions of interest are invited for AO6, AO7, AO8 and SO level roles in the areas of:

• policy and program development
• data, analytics and business insights.

We are seeking passionate and talented individuals to join our team and contribute to programs that make a real difference. Your work will directly improve the lives of Queenslanders and empower small and family businesses to thrive.

Our Business Insights and Enterprise branch brings together policy, data, and program delivery expertise to shape initiatives that strengthen Queensland's economy and support the 495,000+ small and family businesses. Whether your strengths lie in policy development, program design and delivery, economic analysis, or data-driven insights, we want you to be part of our journey. Bring your curiosity, collaboration, and a passion for evidence-based policy that delivers impact.

Role Responsibilities
Policy and Program Development

You will have responsibility for the following activities and tasks:

• Lead the development, implementation, and improvement of strategic policies and programs, ensuring measurable outcomes and alignment with organisational and government priorities.
• Drive cross-agency collaboration and stakeholder engagement to address complex policy challenges and deliver coordinated, innovative solutions.
• Represent the department in high-level negotiations and forums, influencing decisions, and enhancing the department's reputation.
• Evaluate and refine policies and programs to ensure alignment with government priorities, legislation, and community needs, delivering sustainable and impactful outcomes.
• Manage resources, budgets, and competing priorities to deliver efficient and accountable policy and program outcomes within organisational and financial standards.
• Provide expert advice to senior executives and stakeholders, ensuring alignment with government objectives and organisational strategies.
• Lead and mentor multidisciplinary teams, fostering high performance, innovation, and continuous improvement while building staff capability.

Data Analytics and Business Insights

You will have responsibility for the following activities and tasks:

• Lead the development and implementation of data analytics frameworks and insights that inform small and family business policy.
• Provide strategic advice on data and analytics to executive leadership.
• Oversee the integration of data systems and platforms to enhance organisational capabilities.
• Manage relationships with external vendors and partners across government to deliver data solutions.
• Drive innovation in data analytics and insights to support policy and program evaluation.
• Develop and implement data governance frameworks, ensuring data quality, security, and compliance with Queensland Government standards.
• Promote data literacy, providing leadership and support to empower teams to use data effectively.

How To Apply
Join us on this exciting journey to transform customer services and make a real difference for Queenslanders. Apply today

• Ensure you understand the responsibilities and requirements for the role(s) you are interested in.
• Highlight your skills, experience, and achievements that align with the key requirements of the role.
• Submit a current resume and a brief cover letter (maximum two pages) outlining your suitability for the role(s).
• Complete your application via the online portal.

Additional expressions of interest are available via the following links:

• Senior Advisor
• Principal Advisor
• Director

This expression of interest will remain open as an ongoing talent pool until no longer required.

If you're passionate about making a difference and believe you have the skills to contribute, we encourage you to apply.

Next steps
Expressions of interest will be reviewed as received, and shortlisted candidates will be contacted to participate in a recruitment process. Timelines for recruitment activities may vary depending on program needs.

Job Ad Reference:
QLD/668331CAP/25

Closing Date:
Ongoing

Occupational group
Policy & Planning