Housing Officer

4 days ago

Cairns, Queensland, Australia Department of Housing and Public Works Full time $60,000 - $90,000 per year

What you will be doing:

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.

• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.

• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.

• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.

• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.

• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The skills you will need include being able to:

• Manage new and unexpected events and demonstrate judgement about when to escalate issues.

• Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.

• Embrace new challenges and show resilience during times of change and uncertainty.

• Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.

• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Applications will remain current for 12 months.

Job Ad Reference: QLD/667945/25

Closing Date: Wednesday, 12 November 2025

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