Analyst

Application closes: 13/11/2025

Role: Analyst

Function: Chief Operations Officer

Department: Centralised Operations

Section: Account Services

Category: 3

Reports to: Manager

Job Summary

Overall Purpose:

The Analyst is responsible for optimising operational processes to ensure efficiency, compliance, and high-quality customer service. Key duties include managing audit and customer report requests, leading the Payments Reconciliations team, and driving continuous improvement across operational functions. The job holder will be working closely with the unit manager in supporting the daily operations, strategic initiatives, and cross-departmental coordination.

Key Responsibilities

The job holder will be responsible for:

Audit Reports

• Assisting the unit manager in compiling and managing Audit Reports, ensuring prompt handling and maintaining high standards of data accuracy given the sensitive nature of these documents.
• Serving as a primary point of contact for staff inquiries and fostering a culture of continuous improvement by encouraging suggestions to enhance work processes.

Payments Reconciliations

• Handling the Nostro reconciliations processes to ensure SEPA, SWIFT, and InstaPay payments are controlled and reconciled against the Bank's records, including reconciliation of GL accounts handed over by Finance.
• Monitoring the Bank's financial transactions, reports, and statements of Nostro and other accounts, identifying discrepancies, and taking corrective action as required.
• Supporting the implementation of reconciliations across payment projects, proactively enhancing efficiency, identifying and mitigating operational risks, and contributing to the success of payment initiatives.
• Supporting and maintaining the CORONA application, user access, and accounts.

Support Services

• Assisting the unit manager in overseeing and guiding team members to achieve strategic goals and meet project deadlines.
• Handling processes for Companies in Formation and reconciling underlying office/GL accounts.
• Reconciling of outstanding and unclaimed Bills Payables.
• Handling Housing Authority requests for confidential customer reports and financial information, ERS reports and managing former ICSO tasks, daily ADC requests and preparing MT940/950 company statements.
• Handling additions and revocations of Powers of Attorney and processing customer requests for term deposit changes.
• Assisting the unit manager in overseeing the processes of  ADC Contracts and Secure Keys, and handling customer change requests received through ADC, CA06/PIDS/STR238/STR242.
• Blocking accounts of deceased customers and handling customer code amalgamations.
• Ensuring company searches are conducted promptly given their sensitivity.
• Maintaining and updating minor and young savers' accounts in line with procedures.
• Overseeing operational and administrative functions, including customer service, record keeping, and bank security.
• Handling communication with auditors, regulators, and external stakeholders.
• Ensuring testing of process and system changes is completed within project timelines.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Attitude:

• Approaches challenges with a solution-oriented mindset.
• Takes ownership of work and shows accountability.
• Works collaboratively with team members and other departments as well as supports colleagues and shares knowledge and resources.

Required Criteria

Previous proven work experience of three (3) years in a Financial Service industry/Banking environment, AND MQF Level 5 Award in Banking, Business, Finance or a related field.

OR

Previous proven work experience of four (4) years in Financial Service industry/Banking environment or a related area.

OR

Previous proven work experience of one (1) year in a Financial Service industry/Banking environment or a related area,  AND an MQF Level 6  Bachelor's Degree in Banking, Business, Finance or a related field.

Candidates with lesser Years of Experience may be considered should they hold a higher, full and related Postgraduate Degree.

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Desirable Criteria:

Previous proven direct work experience in payments processing.

Here's what's in it for you:

• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children's summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank's core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group's reputation and ensuring a positive, productive work environment.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, genderf identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.