Community Support Worker

Community Worker

$70,000 to $80,000

OUR VISION

The vision and purpose of Connecting Families is to bring communities together by helping create a better life for children, adults, families and communities.

OUR VALUES

Our CARE Values underpin our culture and are the foundation of who we are and how we engage the people around us.

Capable – we believe and value the unique talent in all of us and bring commitment in everything we do

Authentic – we stay true to our values, ourselves, and those around us

Respect – we value every individual, every life and respect each other's beliefs

Empower – we enable each other to overcome challenges and deliver

About the Role

The Community Worker will be responsible for supporting individuals, families and communities by addressing social, economic and environmental barriers that prevent equitable access to essential services and opportunities. This role involves working collaboratively with diverse individuals to identify needs, provide direct assistance and connect people with resources such as housing, healthcare, education and recreational programs.

The role may require you to perform On-Call (After Hours) duties outside of business operating hours

Community Workers will serve as advocates, facilitators and educators to our participants. They are to develop trusting relationships; help empower our clients to overcome challenges and promote social inclusion and wellbeing. By engaging with community members and local organisation, the Community Worker contributes to building stronger, healthier and more resilient communities for our clients.

Key Responsibilities and Tasks

Key Responsibilities include conducting assessments, developing support plans, coordinating access to services, delivering group programs or workshops and liaising with stakeholders.

This role requires cultural sensitivity, strong communication skills, and a commitment to social and community development

• Conducting Assessments
• Engage with individuals and families to understand their unique needs, challenges, and strengths through interviews and home visits.
• Identify barriers preventing access to basic services such as housing, healthcare, education, and employment.
• Gather relevant information to develop comprehensive client profiles that inform support planning and referrals.
• Developing Support Plans
• Collaborate with clients, Team Leaders and Clinical to create tailored, achievable plans that address immediate needs and long-term goals.
• Set clear objectives and outline steps to improve clients' access to essential services and enhance their overall wellbeing.
• Monitor progress regularly, adjusting plans as necessary to respond to changing circumstances or emerging needs.
• Coordinating Access to Services
• Work closely with Team Leaders and the Clinical team to connect our clients with appropriate community resources, including housing programs, healthcare providers, employment services, and educational opportunities.
• Advocate on behalf of clients to overcome systemic barriers and facilitate timely access to support services.
• Maintain strong relationships with external stakeholders and service providers to streamline referrals and ensure continuity of care.
• Delivering Group Programs or Workshops
• Plan and facilitate educational and skill-building workshops that empower community members in areas such as financial literacy, health promotion, or parenting.
• Encourage participation and create an inclusive, supportive environment for diverse groups.
• Evaluate program effectiveness and gather feedback to continuously improve content and delivery methods.
• Liaising with Stakeholders
• Collaborate with Stakeholders to coordinate community initiatives and service delivery.
• Participate in multi-disciplinary teams and community networks to share information and best practices.
• Advocate for policy changes or additional resources that benefit underserved populations within the community.

After Hours

Participate in a rotating roster to manage any on-call outside of business hours incidents

Report and file any Extreme incidents to Clinical, Compliance and HR team

Assist in directing the Workforce, Planning and Scheduling team for any shift cancellations during 'After Hours'

How Success is Measured

Adherence to and role modelling of Connecting Families' Values

Conduct weekly physical inspections on the homes you are responsible for

Understand and abide by all Connecting Families policies and procedures through completion of core mandatory training and refreshers

Essential

Certificate 3 in Community Services, Youth Work, or Disability/Aged Care

Demonstrated experience in residential services, within a house leader/house coordinator capacity

Well-developed supervision skills and demonstrated experience in people leadership

A minimum of 5 years experience working with people living with a disability particularly in an accommodation setting

Experience in conflict management, de-escalation, incident management and prevention

Mentoring, mediation and conflict resolution skills with an ability to respond appropriately to crisis situations in an unsupervised setting

Demonstrated ability to provide client focused services with positive outcomes

Exceptional interpersonal relationship skills with the ability to manage and nurture key relationships with internal and external stakeholders

A current Working with Children Check / Blue Card

A current NDIS Screening Worker Check

A current police check conducted within 6 months

A valid Australian drivers licence with a reliable and comprehensively insured car

A current first aid certificate within 6 months of application