Senior Manager, Solutions Consultant

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.

At Outseer we are empowering our customers to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can't at

As the Senior Manager of Solution Consulting, you will lead and develop a high-performing team of Presales Solution Consultants across Japan, Malaysia, Southeast Asia, and India, while also serving as a senior individual contributor for the Australia market. In this hybrid role, you'll partner closely with regional sales leaders to deliver innovative fraud prevention solutions, acting as a trusted advisor to customers and driving adoption of Outseer's products across the region.

This role blends leadership, technical expertise, and customer engagement. You'll shape team culture, establish best practices, and contribute directly to revenue growth both within existing accounts and new logo pursuits.

Essential Duties:

Leadership & Team Development

• Lead, coach, and develop Solution Consultants across the region by setting clear business and personal goals, providing regular feedback, and enabling team's professional growth.
• Ensure effective account coverage and foster a culture of customer-centricity, technical excellence, and revenue focus.
• Support territory and account planning efforts in collaboration with Sales, ensuring alignment on strategic priorities and resource allocation.
• Contribute to regional sales forecasting by providing insights into deal progression, technical validation, and customer readiness.
• Partner closely with regional and global sales leadership to align pre-sales strategy with broader go-to-market objectives and revenue goals.
• Drive hiring, onboarding, and talent development to build a high-performing team.

Individual Contributor Focus

• Act as the senior Solution Consultant for the ANZ market, directly engaging with key customers and prospects.
• Lead requirements discovery workshops, technical presentations, hands-on product demonstrations, and proofs of concept tailored to the ANZ market.
• Serve as a trusted advisor to ANZ clients, aligning Outseer's fraud solutions with their challenges and business objectives.

Pre-Sales & Customer Engagement

• Collaborate with Sales to deliver impactful technical engagements across all territories.
• Understand customer goals and position Outseer's solutions through consultative selling.
• Qualify opportunities by assessing technical fit, competitive landscape, and decision-making processes.
• Build strong relationships with customers, partners, and internal stakeholders to support sales objectives.

Cross-Functional Collaboration:

• Act as a voice of the customer, sharing field insights with Product Management and Engineering to influence roadmap priorities.
• Partner with Marketing, Sales, and Support on go-to-market initiatives and enablement.
• Represent Outseer at industry events, conferences, and speaking engagements.

Desirable Requirements

• Bachelor's degree or equivalent experience.
• 10+ years in pre-sales or solution consulting, with 5+ years in a leadership role.
• Proven experience in digital fraud prevention, with deep expertise in existing and emerging fraud vectors such as account takeover (ATO), scams, and other financial crime threats.
• Solid understanding of machine learning concepts and SaaS-based cloud solutions, particularly as they relate to fraud detection and prevention.
• Strong consultative selling skills and ability to align solutions with customer needs.
• Solid understanding of internet security threats (e.g., phishing, malware, social engineering).
• Excellent communication, presentation, and stakeholder management skills.
• Experience working in diverse APJ markets, particularly Japan, Australia, Malaysia, Southeast Asia, and India.
• Familiarity with Outseer or similar fraud detection platforms.
• Ability to manage several complex customer requirements and situations, navigate long sales cycles and efficiently handle internal and external objections.
• Ability to work under pressure and adapt to a rapidly changing environment.
• Ability and willingness to travel up to 50% within the APJ region.

Desired Behaviors

• Strategic Alignment: Cascades strategic goals into departmental goals, ensuring alignment between the two. Translates broader organizational objectives into actionable targets for the department.
• Execution Focus: Sets high performance standards and drives execution. Mobilizes resources, removes barriers to success, and holds both self and others accountable for achieving results.
• Change Leadership: Drives change by challenging assumptions, taking responsibility for leading and executing change initiatives. Actively seeks opportunities to improve processes and embraces a proactive approach to change.
• Effective Decision-Making: Makes sound and timely decisions using problem-solving, decision-making, and planning tools. Analyses situations, gathers relevant information, and takes corrective action when necessary.
• Employee Development: Recognizes and understands the development needs and aspirations of employees. Takes these into consideration when assigning roles and responsibilities, fostering growth, and providing opportunities for skill enhancement.
• Employee Well-Being: Knows employees individually and cares for their well-being. Communicates their importance and value through words and actions, creating an environment where employees feel supported and appreciated.
• Clear Communication: Over-communicates by clearly translating corporate goals into departmental goals and targets. Communicates with passion and purpose, inspiring employees to listen and understand the strategic direction.
• Employee Engagement: Creates an environment that values listening to employees and encourages them to communicate their ideas. Actively seeks input, promotes open dialogue, and recognizes the importance of employee contributions.
• Ethical Conduct and Competence: Displays ethical character and competence, building trust through actions that align with integrity and intent. Demonstrates professional credibility in their role.
• Role Modelling: Serves as a role model for others by displaying high levels of commitment and energy. Demonstrates the organization's core values and sets high standards of behavior. Influences others positively and acts as a good citizen of Outseer.

Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.