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Customer Service
2 weeks ago
Dimerco is a global logistics leader, providing comprehensive supply chain solutions. With over 50 years of experience and a robust international network, we are committed to delivering exceptional service across the globe.
Sydney, as one of Australia's most vibrant trade and logistics hubs, plays a pivotal role in connecting the nation to key markets in the Asia-Pacific and beyond. Leveraging its strategic location, modern infrastructure, and thriving economy, Sydney offers an exciting environment for growth and innovation in global logistics.
Join our dynamic team as a Customer Service & Operations Assistant In this role, you'll be the key link between our company and our customers, ensuring a seamless and efficient shipping process from start to finish. You'll handle a wide range of responsibilities, from providing excellent customer service to managing critical operational tasks and documentation. This is a fantastic opportunity for someone with a passion for logistics and a detail-oriented mindset to grow their career with us.
Key Responsibilities:
- Provide frontline support to local customers by answering inquiries, assisting with shipment updates, and ensuring a high standard of customer service;
- Assist with booking arrangements with carriers and coordinate with vendors for cargo pick-up and trucking deliveries;
- Track shipments and update customers with real-time status, ensuring they are informed throughout the shipping process;
- Liaise with overseas offices to follow up on bookings, documentation, and timely arrival notifications to clients;
- Use internal ERP systems to accurately enter shipment details, input sales and cost data, and follow internal procedures for job file creation, cost approvals, and documentation updates;
- Support backend operational tasks with training provided for future involvement in full shipment handling;
Requirements
- Open to fresh graduates with a diploma or degree in business, supply chain, logistics, or a related field; prior experience in logistics or customer service is an advantage but not required.
- Strong communication and problem-solving skills, with the ability to respond professionally and effectively to customers and internal stakeholders.
- Proficient in Microsoft Office and eager to learn shipment management or logistics systems; high attention to detail and ability to manage multiple tasks in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: $55,000.00 – $65,000.00 per year
Benefits:
- Employee mentoring program
Experience:
- International Freight Sales: 3 years (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
