Country Operations Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organisations. Through its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualise, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognised 13 years in a row by
Fortune
and
Great Place to Work
for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today

We are seeking a detail-oriented Sales Operations Manager to join our dynamic team in Sydney. This role is integral to supporting our sales teams by enabling business growth, fostering customer engagement, and driving operational excellence. You'll collaborate with finance and leadership teams to develop accurate revenue and sales projections aligned to Australia's go-to-market strategy; manage key operational processes across the lifecycle of a deal, advocating for process improvements through global team engagements; drive proactive cadences with cross-functional teams across a regional APAC matrixed organisation; and ensure seamless onboarding for customers and vendors; all of which play a vital role in aligning operations with WWT's strategic goals.

Job Responsibilities:

• Revenue Forecasting and Sales Projections: Collaborate with finance and leadership teams to support the creation of accurate revenue forecasts and projections that drive informed decision-making.
• Customer and Vendor Onboarding: Facilitate smooth onboarding processes for new customers and vendors, building strong initial relationships and ensuring compliance with organisational standards.
• Quote & Order Accuracy: Work with sales and procurement teams to produce precise, customer-aligned quotes & orders that adhere to internal standards and contribute to successful deal closures.
• Supply Chain Support: Monitor and manage supply chain operations to ensure timely, efficient deliveries that meet or exceed customer expectations.
• Invoicing and Reporting: Manage invoicing processes and provide actionable insights through detailed order and logistics reports.
• Cross-Functional Collaboration: Coordinate with internal departments, including procurement, logistics, finance, legal, and supply chain, to align operations with organisational priorities.
• Vendor and Distributor Liaison: Build and maintain robust relationships with vendors and distributors, resolving issues and optimising workflows to support business goals.
• Timely Delivery: Ensure all commitments are delivered on time and to the highest standards, maintaining exceptional levels of service quality.

Job Requirements:

• Proven experience in sales operations, vendor management, supply chain management, or a similar role within the technology or IT solutions industry.
• Proficiency in Salesforce (SFDC) for managing sales pipelines, forecasting, and customer relationship management.
• Proficiency in order management systems, data reporting software, and other operational tools.
• Demonstrated ability to navigate a global organisation and support global programs, with a focus on delivering measurable outcomes.
• Strong knowledge of vendor and distributor processes and the ability to manage complex workflows.
• Exceptional organisational and problem-solving skills with acute attention to detail.
• Outstanding communication and interpersonal skills to collaborate effectively with internal teams and external partners.
• A proactive, adaptable mindset capable of managing multiple priorities in a fast-paced environment.

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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All