Lifestyle Assistant

POSITION DESCRIPTION | LIFESTYLE ASSISTANT

POSITION PURPOSE:

This position exists to assist in the delivery high quality resident activities program to enhance the quality/enjoyment of life for residents, including teamwork with volunteers.

The role contributes to making Opal a great place to work by having good work relationships with other team members and behaving in a way that support Opal's values.

This position reports to Opal HealthCare's (Opal) Wellbeing Manager.

KEY RESPONSIBILITIES:

1. People & Leadership

• Ensure the delivery of lifestyle programs to support residents mental health and quality of life
• Follow Opal Values/policies, procedures and practices to ensure the lifestyle team demonstrate professional behaviours accordingly
• Participate in annual performance/development reviews and follow feedback given by the Lifestyle Coordinator or delegated Appraiser in those appraisals
• Support the orientation and training of volunteers
• Maintain own professional development (through performance appraisals, 360 degree feedback and resident feedback)
• Ensure the daily/weekly lifestyle program is delivered according to schedule
• Participate honestly/positively in client and team surveys
• Participate in team member education sessions/mandatory training and share knowledge

2. Quality

• Ensure programs cater to social, religious and cultural needs of residents
• Continuous assessment of program outcomes to ensure they meet resident's needs (providing feedback or observations to lifestyle coordinator/GM)
• Ensure that WHS hazards/safe work practices are followed
• Ensure compliance with manual handling procedures/practices, correct use of equipment/aids and infection control when delivering programs
• Ensure that residents sensitive and confidential data/information is used correctly
• Maintain Service Level Agreements (SLAs)
• Support Opal's continuous improvement program, using Continuous Quality Improvement tools
• Ensure volunteers can raise issues about matters that are impacting on them  "without fear"

3. Communication

• Act as an Opal ambassador and speak positively about Opal with team members and community
• Develop and maintain positive resident/family and team relationships
• Communicate with residents/families/volunteers to get feedback about lifestyle programs and action accordingly with lifestyle coordinator, GM and lifestyle team
• Ensure effective flow of lifestyle information to all Opal Care Community team members about lifestyle programs

4. Financial

• Ensure all expenditure on lifestyle programs is within budget when ordering supplies
• Seek approval from coordinator/GM prior to incurring expense outside of budget

KEY PERFORMANCE INDICATORS:

• Demonstrate understanding of Opal values through work performance/positive behaviours
• Demonstrate enhanced quality of life for residents through positive resident/family feedback
• Demonstrate ongoing professional development through improved skills/performance outputs
• Demonstrated SLA compliance through positive feedback
• Demonstrated adherence to WHS and Quality Systems maintaining accurate documentation
• Nil WHS incidents or workplace injuries to self
• Client and team member feedback survey provide positive results
• Demonstrate responsible communication
• Minimal sick leave

KEY COMPETENCIES:

• Excellent interpersonal/communication skills
• Excellent prioritisation and time management skills
• Excellent customer service and resident relationship management skills
• Excellent understanding of lifestyle needs of residents
• Good computer literacy
• Knowledge of the aged care industry and regulations (desirable)
• Understanding of legislative requirements (WH&S, Fire/Evacuation, Infection Control)

EXPERIENCE/QUALIFICATIONS:

• Year 12 certificate of education (desirable)
• Certificate IV in Community Services (Lifestyle and Leisure) and/or relevant qualification
• Previous experience in delivery of lifestyle programs
• Previous aged care experience (desirable)
• Current police check (within last 3 months)