Procurement Officer – Insurance Vehicle Replacements
1 week ago
Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.
Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people and operates in 87 countries across the globe. Dutton Automotive is a Co-Major Partner of Essendon Football Club.
A.O. Dutton opened his first garage on Burnley Street, Richmond. Driven by an obsessive focus on customer experience, today, Dutton Automotive operates from 24 dealerships throughout Australia. We currently have over 300+ staff nationally.
Job DescriptionThis role sits within a procurement company Australian Insurance Replacements; this team of customer service experts directly partner with major insurance providers to source like-for-like replacement vehicles for customers when their cars are written off.
The Procurement Specialist is responsible for managing the end-to-end vehicle replacement process, from initial enquiry through to vehicle delivery, ensuring a smooth and professional experience for all parties involved.
Key responsibilities include:
- Respond to incoming customer and insurer enquiries via phone and email, providing clear, timely assistance throughout the claims process.
- Manage insurance replacement claims on behalf of insurance providers, ensuring accuracy and efficiency.
- Monitor and manage a shared email inbox, responding to inbound queries from customers, insurers, and dealerships.
- Liaise with dealerships nationwide to source suitable vehicles and negotiate competitive pricing.
- Assess and recommend appropriate like-for-like replacement vehicles, working closely with customers and insurers to meet policy requirements.
- Maintain accurate and up-to-date records of claim progress in internal systems.
- Serve as a key point of contact between insurance providers, customers, and dealerships.
- Act as a customer advocate, ensuring the claims process is smooth and stress-free.
You are a strong communicator with a genuine passion for helping people. You enjoy juggling multiple tasks, solving problems, and making someone's day easier. Ideally, you will also have:
- Experience in customer service, insurance, or vehicle procurement (or a similar fast-paced role).
- Excellent written and verbal communication skills.
- Confidence using email systems, CRMs, or procurement software.
- Empathy, patience, and professionalism — especially when things don't go to plan.
- Strong organisation skills and a proactive attitude.
- A current driver's licence and willingness to complete a police check.
What we offer:
- A 'paid day of Leave' to celebrate your Birthday.
- Access to Employee Novated Lease Program.
- Access to a fully funded EAP Program to support you and your family.
- Unlock discounts with PitStop and get exclusive deals on shopping and gift cards.
- Be part of a supportive, growing team backed by a global brand.
At Dutton Automotive, we value our customers and our employees. Our values are built on prioritising our customer needs, valuing our employee's flexibility to change, and fostering creativity and initiative. If you share our values and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity.
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