Senior Product Manager

Senior Product Manager Climate Solutions

• You're an accomplished Product Manager, driven to deliver exceptional outcomes

• We're committed to delivering outstanding customer experiences

• Together we can achieve big goals and empower our customers

See yourself in the team

The Specialty Products & Platforms crew looks after our specialty products and experiences (including climate solutions) with an aim to create the blueprint to unlock all Australians' future home ownership dreams. We look after a wide range of products and solutions, from government schemes to the Home Energy Upgrade proposition to construction loan products.

This is a 12 months max term / secondment opportunity.

Do work that matters

Reporting to a Chapter Lead and the Product Owner of the 'Climate Solutions and Simplification' squad, this role is responsible for playing a key part in delivering the Home Buying Climate Strategy, focusing on:

• Supporting the electrification of homes to help Australia decarbonise

• Raising awareness and helping customers improve the resilience of their homes against natural hazards (e.g. bushfires, floods, cyclones)

Customer focus

You will work with stakeholders across CommBank to deliver customer experiences that:

• Inform customers of the most impactful ways they can improve their home

• Help them better understand their property's sustainability and resilience

• Support them in making the recommended changes

To achieve this, you will:

• Evaluate ambiguous situations and reach informed decisions with confidence

• Resolve complex issues by clearly defining problems and formulating solutions that meet DVF principles

• Develop analysis that underpins recommendations

• Craft compelling narratives to influence diverse stakeholder groups

• Clearly articulate the support required and use effective strategies and techniques to escalate as needed

• Keep initiatives progressing at pace

Additionally, you will:

• Understand and represent the voice of the customer, be across and pre-empt the impact of macro, micro and product landscapes

• Understand the market dynamics and customer motivations driving uptake of sustainable products

• Evaluate business, technical, and financial impacts of initiatives to achieve optimal outcomes

• Proactively identify, assess, and manage risks across the business

• Play a leading role across the broader team, fostering a collaborative culture and ensuring all CBA values are demonstrated at all times

We want to hear from you if you have:

• An interest in sustainability and climate solutions, and a desire to make a positive impact for our customers with innovative solutions

• Advanced ability to drive outcomes and execute on a roadmap of initiatives

• Proven capability in analysing and uplifting key customer journeys and processes, preferably in a digital environment and across technology change

• Strong customer focus, always starting with and anchoring back to the customer outcome

• Strong analytical mindset with proven problem-solving skills and attention to detail

• Strong commercial acumen

• Excellent written and verbal communication skills

• Proven ability to build and leverage strong stakeholder relationships

• Relevant tertiary qualification in Climate, Business, Finance, Digital Product or similar

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If you're a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers – we would love to hear from you

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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