Chinese Customer

We are looking for a Chinese-speaking Customer & Sales Service Representative to join our growing team. You will be the main contact for our Chinese customers, handling sales, customer service, and relationship management from start to finish.

This is a dynamic, end-to-end role where you will manage inquiries, conduct outreach, process bookings, follow up with customers, and ensure an outstanding experience from the first call to post-cleaning follow-up.

Key Responsibilities

• Reach out to Chinese-speaking clients (via phone, email, WeChat, etc.) to promote Calibre Cleaning's services
• Handle inbound and outbound customer inquiries and convert leads into bookings
• Provide excellent customer support and address client concerns promptly and professionally
• Coordinate cleaning schedules and assign jobs to cleaning teams
• Maintain accurate client and booking information in our system
• Translate and localise service materials when needed (English and Chinese)
• Support marketing and outreach campaigns targeting the Chinese-Australian community

Requirements

• Fluent in Mandarin Chinese and English (written and spoken)
• Excellent communication and interpersonal skills
• Experience in sales, customer service, or account management preferred
• Strong organisational skills and attention to detail
• Confident using email, phone, CRM tools, and online chat platforms
• Self-motivated, reliable, and customer-focused
• Experience in the cleaning industry or service-based businesses is a PLUS

Job Type: Full-time

Pay: $25.00 – $27.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Application Question(s):

• This is an end-to-end role covering sales conversion, booking coordination, and post-service follow-up. Walk me through your process for handling a new inbound inquiry from a Chinese-speaking customer, from the initial contact (e.g., via WeChat or phone) all the way through to converting the lead into a booked job and following up after the cleaning is complete. Where in that process do you find the most challenging part of 'closing the sale' while still providing excellent service?

Experience:

• Customer service: 1 year (Preferred)

Language:

• Chinese (Required)
• English (Required)

Work Location: Remote