Customer Service Administrator – Accounting Practice

2 weeks ago

Melbourne, Victoria, Australia Team Executive Consultants Full time $70,000 - $85,000 per year
  • $70,000 – $85,000 including super (based on skills)
  • Permanent full-time position – Eastern Suburbs
  • Onsite role with car parking available

We're seeking a highly experienced and organised administrator to join a well-established accounting practice in Melbourne's eastern suburbs.

About the Organisation

This dynamic team of accountants provides tailored accounting, tax, and advisory services to individuals and businesses. Known for practical solutions and clear communication, the firm blends deep industry experience with a fresh, client-focused approach.

About the Role

This full-time onsite position plays a vital role in supporting the operational workflow of the practice. You will be responsible for scheduling, client communication, and ensuring all jobs progress through each stage efficiently and on time.

Key Responsibilities

  • Schedule business client jobs by the set deadlines each year
  • Communicate with clients a minimum of 4 weeks before scheduled work
  • Send and track client checklists, following up on missing information
  • Monitor job progress and ensure jobs are actioned or escalated if delays occur
  • Liaise with accountants, mentors, and managers to resolve delays or roadblocks
  • Reallocate jobs when needed to ensure deadlines are met
  • Proactively communicate delays to clients, don't wait for them to follow up
  • Oversee the full lifecycle of each job from entry to completion
  • Assist with packaging and lodgement, and ensure follow-through on final lodgements
  • Maintain high standards of client service and accountability throughout all stages

Skills and Experience

  • Experience in an accounting or professional services environment (highly regarded)
  • Proven administration skills, including job workflow management
  • MYOB AE knowledge is essential
  • Excellent verbal and written communication skills
  • Highly organised, proactive, and confident in managing multiple stakeholders
  • Strong attention to detail and a solutions-focused mindset

Benefits

  • Competitive salary depending on skills and experience
  • Car parking available onsite
  • Stable, long-term opportunity with a supportive team.

Please note: This is a fully onsite role, with slightly flexible hours.

Click APPLY, or contact Vedangi More on for a confidential discussion.

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