Rostering and Recruitment Administrator

Balance Home Services is a trusted and reputable disability care agency which has been operating for 20 years. We are dedicated to delivering high-quality, person-centred care that empowers people with disabilities to live independently and with dignity. With a strong focus on compassion, professionalism, and reliability, our team is committed to making a positive difference every day.

We are seeking a motivated and detail-oriented person to undertake a hybrid role of Rostering and Recruitment Administrator

Role Overview:

You will be responsible for:

• Recruitment

• Advertising vacancies, screening applicants and running induction sessions

• Building and maintaining a pool of qualified support workers and monitoring their performance

• Rostering - assisting an existing team

• Creating and maintaining staff rosters to ensure smooth service delivery

• Managing shift changes, cancellations, and last-minute replacements
• Balancing client needs, staff availability, and compliance requirements

This position demands a high attention to detail, a display of initiative and problem solving and an 'above and beyond' approach to your stakeholders. You will demonstrate exceptional organisational ability and have a strong and confident knowledge of technologies such as the Microsoft Office Suite and the use of customer management databases.

No one day will be the same and you will require the flexibility to handle multiple tasks from different areas of the business. Your day will be filled with a variety of duties which will ensure you are busy and engaged at all times.

A background in an agency or a community services administration environment would be highly desired.

Key Responsibilities:

• providing excellent support to our field staff, clients and third-party funders
• responding promptly to telephone calls, emails and requests
• liaising with the Disability Care Coordinators about client requirements and suitability of particular field staff
• ensuring all client data is entered accurately into the CMS.

Skills, Knowledge and Experience:

• Must share our values and be passionate about striving to not just meet but exceed clients expectations.
• Problem solving and multitasking skills essential
• Strong administration and organisational ability
• Minimum 1-2 years of prior administration experience is required
• Strong display of initiative and drive
• Seamless written and verbal communication skills
• Ability to work autonomously and within a team
• High attention to detail
• Experience with databases and Microsoft Office
• Intermediate level proficiency with databases and Microsoft Office is required
• Current driver's license
• Qualification in Disability, Aged Care or Community Services (Desirable)
• An understanding of NDIS and the Disability sector (Desirable)
• Understanding of the needs of clients & their families (Desirable)
• Australian work rights are required for this position

Balance Home Services is a dog friendly office so you must be comfortable with dogs.

If you have the skills and experience required for this role and are looking for a challenging opportunity supporting a close-knit team, we encourage you to apply.

PLEASE ENSURE YOU SUBMIT A COVERING LETTER WITH YOUR APPLICATION.

We encourage you to check out our website to gain an understanding of our business and our culture prior to applying. We are seeking staff who want to make a difference every day.