Principal Solutions Consultant

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role:

We are seeking a highly experienced and technically proficient Principal Solutions Consultant to join our dynamic team in the ANZ region. This is a crucial, high-impact role where you will be the technical anchor for the sales team, responsible for owning the pre-sales process from start to finish. You will leverage your deep technical expertise and exceptional communication skills to simplify complex solutions, articulate business value, and build trust with prospective clients.

Roles and Responsibilities:

• Technical Sales & Solutioning: Serve as the primary technical point of contact for prospective clients, understanding their business challenges and technical requirements in detail.
• Proof of Concept (POC) & RFP Management: Own and lead all technical aspects of the sales cycle, including managing and executing Proof of Concepts (POCs) and responding to Request for Proposals (RFPs) and Request for Information (RFIs) with precision and clarity.
• Technical Presentations & Demonstrations: Craft and deliver compelling, customized technical presentations and product demonstrations that effectively showcase the value of the MoEngage platform and its capabilities.
• Business & Value Engineering: Translate complex technical features into tangible business value propositions, using a value-based selling approach to help customers understand the return on their investment.
• Internal Collaboration: Work closely with Account Executives, Product Management, and Engineering teams to ensure a seamless sales process, provide market feedback, and influence the platform's future roadmap.
• Ecosystem Expertise: Stay up-to-date on the latest trends in SaaS, customer engagement, marketing automation, and adjacent technologies to act as a trusted advisor to clients.
• Documentation & Knowledge Sharing: Create comprehensive technical documentation, solution designs, and knowledge base articles to support the sales process and educate internal teams.

Requirements:

• Experience: 6-8 years of experience in a solutions consulting, pre-sales, or sales engineering role within the SaaS industry, with significant experience in the Australian market.
• Technical Acumen: A strong, foundational understanding of SaaS architecture, data systems, SDKs, APIs, and a variety of SaaS integrations. You should be able to discuss technical concepts with developers and architects.
• Strategic Mindset: Proven ability to run and manage complex pre-sales engagements, including competitive deals, RFPs, and extensive POCs.
• Exceptional Communication: A natural ability to demystify and simplify complex technical concepts for a diverse audience, including C-level executives, marketing leaders, and technical teams.
• Customer-Centric: A proactive and empathetic approach to understanding customer problems and a genuine desire to solve them.
• Value-Driven: Experience with value-based selling and the ability to articulate business impact and ROI.
• Educational Background: A degree in Computer Science, Engineering, or a related technical field is highly preferred.
• Domain Knowledge: Prior experience with customer engagement, marketing automation, or analytics platforms is a significant advantage.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.Employment at

MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join MoEngage?

This is an opportunity to join a fast-growing, global company with a world-class product. We are trying to build a strong presence in the ANZ market and looking for the right talent to join us in this effort. You will play a pivotal role in our expansion, working with some of the region's top brands and building a legacy. If you are a self-starter who thrives in a fast-paced, collaborative environment and is passionate about technology, we want to hear from you.