Team Member

2 weeks ago

Port Melbourne Victoria, Australia A Canon Group Company Full time $45,000 - $60,000 per year

About Us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible.

When you join us, you'll find a rewarding culture that values you. You're empowered to focus on your career progression and turn your goals into reality. You'll be an integral part of the group success.

About You

Working in a fast-paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.

Main Duties:

  • Handle internal/external calls

  • Dealing with customer enquiries

  • Maintain the switchboard databases

  • Assist in organising and setting up the room for meetings and conferences

  • General administrative duties, including assisting in the mailroom operation (handling mail/parcel, courier bookings, etc), raising and reporting faults

  • Light cleaning duties

  • Maintain office equipment, office supplies and stationery

  • Establish and maintain relationships with clients, suppliers and Canon Business Services to deliver service excellence.

  • Perform tasks to ensure the highest level of client satisfaction is achieved.

  • Comply with Canon Business Services and client standards, policies, and codes of conduct.

  • Responsible for adopting eco-friendly work practices and identifying opportunities for improving performance in environmental sustainability.

  • Any other ad hoc tasks as and when required

Key Requirements

  • Hold a valid Driver's License (preferred)

  • Good knowledge of MS Office and an ability to quickly learn new technology

  • Strong communication and a focus on delivering exceptional customer service

  • Strong organisational and time management skills

  • The ability to work under pressure to achieve stringent service standards

  • Previous customer service experienced highly regarded

Please note: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution   to   the   broader   community   in   which   we   operate.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.

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