Plaques & Memorials Consultant

2 days ago

Springvale South, Victoria, Australia Southern Metropolitan Cemeteries Trust Full time $60,000 - $80,000 per year

Job Description
Posted Thursday 16 October 2025 at 1:00 pm

About Us
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.

As part of our Customer Service team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

About The Role
We support and lead the creation of individualised memorial tributes and our Team is passionate about providing the highest level of Care to our customers.

With exceptional organisational and customer service skills, we project manage all plaque memorials, from initial purchase with our Sales Team, to memorial installation.

You will work closely with internal and external stakeholders to provide customer centric solutions and ensure customer needs are met.

About You

  • To be successful in this role, you will:
  • Act as a brand ambassador by modelling the SMCT values
  • Ensure completion and verification of all documentation is in accordance with guidelines
  • Track and record the sales journey of each customer to ensure a high level of customer service is provided and maintained from start to end
  • Process and respond to client related enquiries including emails and phone calls in a timely manner
  • Meticulously update computer records in our CRM

In Addition To This, You Will Have

  • A passion for achieving and exceeding the customer service experience
  • The capability to effectively build productive and professional relationships with a wide range of stakeholders
  • Strong organisational skills with the ability to deliver multiple priorities under tight deadlines
  • Exceptional communication (verbal and written) capabilities.
  • Intermediate skills in Microsoft Office package; specifically in word, excel and outlook

Working With Us

Benefits
You can expect a career beyond your expectations, with personal and professional rewards. Plus, we offer a range of great benefits:

  • Employee Health, Wellbeing and Assistance Programs, including free onsite Osteopath and regular health checks and initiatives.
  • Hybrid and Flexible working arrangements
  • Monthly RDOs for full-time employees
  • Leadership and Development Programs.
  • No waiting period for unpaid parental leave and only 3 month waiting period for paid parental leave for full time and part time employees.
  • Supportive and people-focused culture at a purpose-driven organisation.
  • Discounts at our employee café and on-site florists.

SMCT is an equal opportunity employer, a Diversity Council Australia Member and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks, including proof of COVID vaccinations.

If you have any access requirements to fully participate in our recruitment process, please contact

For more information on Southern Metropolitan Cemeteries Trust, please visit our website:

Job details

Pay type Salary

Scan this QR code and apply

Download

600 Princes Hwy, Springvale VIC 3171, Australia

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Dayforce respects your right to privacy, so you can choose not to allow some types of cookies by clicking on "Manage preferences" below. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.For more information, refer to Dayforce Cookie Statement.

  • Plaques & Memorials Consultant

    6 days ago

    Springvale South, Victoria, Australia Southern Metropolitan Cemeteries Trust Full time $60,000 - $80,000 per year

    Job DescriptionPosted Thursday 28 August 2025 at 2:00 pm | Expires Sunday 28 September 2025 at 1:59 pmAbout UsWe create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring...

  • Performance Manager

    6 days ago

    South Melbourne, Victoria, Australia UNDIVIDED Full time $90,000 - $120,000 per year

    Calling All Performance Marketing Experts: Drive Search & Meta Excellence at UNDIVIDEDAre you a performance marketing specialist obsessed with digital marketing, performance and smashing clients KPIs?UNDIVIDED isn't your average agency. We're Australia's marketing powerhouse combining media, memory and measurement under one roof. Headquartered in vibrant...

  • Memorial Installer

    7 days ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **About Us** We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference....

  • Customer Care Consultant

    1 week ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **ABOUT US**: We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference....

  • Contact Centre Consultant

    3 days ago

    Springvale, Australia Southern Metropolitan Cemeteries Trust Full time

    **About us** We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference....

  • Diamond Jewellery Sales Professional

    3 days ago

    Springvale, Australia SH Jewellery Full time

    **Australia’s Best-Reviewed Jeweller**: Join SH Jewellery, Australia’s best-reviewed jeweller with over 5000+ 5-star Google reviews. - **Competitive Salary and Exclusive Discounts**: Earn $75k to $95k inc. super and enjoy exclusive staff discounts on luxurious jewellery. - **Supportive and Motivated Team**: Be part of a professional, motivated, and...

  • Emergency Department Consultant

    6 days ago

    Adelaide Hills - Country South Australia SA Health Full time $120,000 - $180,000 per year

    Barossa Hills Fleurieu Local Health Network, Mount Barker District Soldiers' Memorial HospitalIndicative Total Remuneration: MD2 $461,743 - $601,009 p.a (pro rata)Ongoing Part time position working 22.5 hours per fortnight over a 7-day rosterNewly built, modern Emergency DepartmentWHAT ARE WE OFFERING?A fantastic opportunity awaits an Emergency Department...

  • Cook - Casual Pool (Bordertown)

    2 weeks ago

    South East - Country South Australia SA Health Full time $39,984 - $93,600 per year

    Limestone Coast Local Health Network, Bordertown Memorial HospitalSalary: WHA4 $ $30.01 per hour + 25% casual loadingCasual Pool, working over 7 day rosterEligibility Open to Everyone Be part of a team that serves quality meals to support the health and wellbeing of our community.Are you passionate about creating delicious and nutritious meals? Bordertown...

  • Paid Media Manager

    7 days ago

    South Melbourne, Australia Digital Oasis Australia Pty Ltd Full time

    **Job title: Paid Media Manager** **Digital Oasis - Your Guide through your Digital Journey.** Our fast-growing team of in-house digital experts will not only gather in bespoke teams and instil a unique data-rich, performance-driven digital marketing strategy for each client, but they will also consult you in the process so you understand exactly what it...

  • Registered Nurse

    2 days ago

    Scone, New South Wales, Australia Hunter New England Local Health District Full time $60,000 - $120,000 per year

    Employment Type: Temporary full time until January 2026Position Classification: Registered NurseRemuneration: $ $51.08 per hour + super + salary packagingRequisition ID: REQ612974Location:Scott Memorial Hospital, SconeClosing:6th November 2025What You'll Be DoingScott Memorial Hospital has one Operating Theatre, one anaesthetic bay, two bed PACU bay & four...

  • Sales Representative

    16 hours ago

    Wetherill Park, New South Wales, Australia Greenspan Group Pty Ltd Full time $80,000 - $100,000 per year

    We are currently seeking highly motivated and committed Sales Solutioneers to help transform Australian family lives.Our leads are inbound and are generated from our extensive advertising budget and we have an in-house Customer Service Team who assist our Sales Consultants with following up leads.Experience with in home selling experience in decks, pergolas,...

  • Clinical Senior Occupational Therapist – Geriatric Outreach Service

    2 weeks ago

    Murray and Mallee - Country South Australia SA Health Full time $108,347 - $116,216 per year

    Riverland Mallee Coorong Local Health Network, BerriAHP3 | Full Time Contract | OngoingSalary: $108,347 - $116,216 p.aEligibility: Open to EveryoneJoin Our Team as a Clinical Senior Occupational Therapist – Lead Care Innovation in Aged HealthAre you passionate about improving the quality of life for older people in residential care? This is an exciting...