Store Leader

24 hours ago

Sydney, New South Wales, Australia Design & Build Full time $80,000 - $120,000 per year

We're looking for an experienced and inspiring Store Leader to run the day-to-day operations of a premium furniture and homewares showroom in Sydney. This is a fantastic opportunity for a hands-on retail leader who's passionate about great design, craftsmanship, and creating memorable customer experiences.

About the Role

As Store Leader, you'll oversee all aspects of the showroom - from delivering an exceptional customer journey to achieving sales targets, managing a small team, and maintaining a visually stunning retail environment. You'll lead by example, drive performance, and foster a positive, high-energy team culture.

You're an empathetic, genuine, and motivated retail leader who loves creating inspiring customer experiences. You approach each day with curiosity, humility, and a commitment to doing things better - while celebrating the strengths of your team along the way.

*About You*

  • 5–10+ years' experience in retail store management, ideally within the homewares, furniture, or lifestyle sectors.
  • Proven success in driving sales, managing teams, and maintaining outstanding store presentation.
  • Passionate about customer experience and design-led retail.
  • Hands-on leader who thrives in a fast-paced, dynamic environment.
  • Excellent communication and problem-solving skills.
  • Strong understanding of retail KPIs, operations, and scheduling.
  • Confident using POS systems, CRM tools, and Google Workspace.

Key Responsibilities

Customer Experience & Sales

  • Deliver a world-class in-store and post-purchase experience.
  • Achieve and exceed sales and conversion targets while maintaining strong customer satisfaction.
  • Build long-term relationships through personalised clienteling and service excellence.
  • Ensure all customer interactions reflect the brand's story and values.

Team Leadership

  • Recruit, train, and develop a high-performing team.
  • Create a motivating, supportive environment built on trust and accountability.
  • Conduct regular coaching sessions and performance reviews to drive engagement and consistency.

Store Operations

  • Oversee daily operations including opening/closing procedures, stock management, and visual merchandising.
  • Maintain showroom presentation to reflect seasonal and promotional updates.
  • Manage rosters, timesheets, and budgets to ensure efficiency and accuracy.
  • Ensure compliance with WHS, security, and operational procedures.

Commercial Performance

  • Monitor key performance indicators including sales, conversion rates, and customer feedback.
  • Collaborate with head office teams across marketing, product, and logistics to deliver campaigns, product launches, and customer deliveries.
  • Provide reporting and insights to inform business strategy.

What's on Offer

  • A leadership role within a purpose-driven, growing Australian design brand.
  • Competitive base salary and generous staff discounts.
  • Supportive, values-driven culture with opportunities for professional growth.

If you think that you could be a good fit for this position, then pleaseapply directly or contact me directly at 

For any other enquiries, please check out our website at 

SCR-charlie-jones

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