Hospital Café Attendant

• Casual positions are available for Café Attendants with Macquarie University Hospital, as part of MQ Health.
• Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.

The Role

Macquarie University Hospital is seeking an enthusiastic Café Attendant to assist in a broad range of hospitality activities including the preparation of food and beverages while delivering exceptional customer services to patients, visitors, and staff.

About Us

Macquarie University Hospital is Australia's first and only private not-for-profit teaching hospital on a university campus. The hospital sits under the umbrella of MQ Health, encompassing the Faculty of Medicine, Health and Human Sciences, and other specialised clinical services. Modeled on renowned international university hospitals, our approach to treatment is based on combining the best available knowledge, expertise, and technology to ensure our patients receive a comprehensive and integrated service, as well as the utmost compassion, support, and care.

Employee Benefits include:

• A variety of shifts offered in the department, including flexible rostering and shift times
• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment, and novated leasing) so you have great potential to maximise your income working for us
• Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

Key Accountabilities (but not limited to)

• Preparation of food and beverages for patients, visitors, and staff in a timely manner with customer-centric approach.
• Deliver excellent customer service for all customers of the Café and MUH
• Assists with the orientation and support for new staff
• Assists with completion of competency training, growth and development opportunities of self and others
• Work collaboratively with team members to achieve team goals and the provision of excellence in service delivery.
• Accurately complete required documentations in a timely manner and in compliance with MUH Policy.
• Participates in audit preparation and auditing processes
• Ensures all mandatory education and competencies are completed in a timely manner
• Ensure usage of the MQ Health IT systems is in line with the authorisation granted to this position
• Complies with obligations under Work Health and Safety Act 2012
• Adheres to all MQ Health values, policies, and procedures as well as legislation affecting food hygiene and cleanliness standards HACCP
• Participates in Departmental Quality Assurance and Continuous Quality Improvement projects.
• Oversee all aspect of WHS including accident report, review and evaluate reported incidents and risk management in accordance with MUH Policy.
• Evaluates performance in a planned and systematic way and seeks feedback from customers in relation to the service delivered by the unit
• Seeks out guidance and support from appropriate individuals/groups as required
• Performs other duties as directed by the Hospital Café Manager

To Apply

To be considered for this position, you will demonstrate the below requirements in your CV and a 1-page cover letter:

• Previous hospitality experience, preferably food and beverage.
• Experienced in delivering exceptional customer services to a diverse range of clients.
• Demonstrated high level of proactiveness and taking initiatives.
• Excellent communication skill both written and verbal.
• Demonstrated ability to work collaboratively with a team as well as autonomously.

Role Specific Conditions:

• MQ Health Immunisation Checks
• Criminal History Check

Application close: Friday 2nd September 2025, 11:59pm (AEST)

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education and healthcare.

Flexible Work

At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore MQ Health