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Guest Service Agent

2 weeks ago

Coogee, Australia IHG Hotels & Resorts Full time $40,000 - $80,000 per year

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Set to open following a multi-million-dollar transformation, on the shores of sparkling Coogee Beach, the hotel will redefine coastal luxury when it debuts in late 2025. Perfectly positioned on Sydney's iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

What's the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location

Your day to day

  • Be the warm welcome that kicks off a memorable guest experience, checking in guests according to brand standards

  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

  • Check out guests, receiving payments and processing transactions as outlined in procedures.

  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Completes the beginning and ending shift duties that includes; upkeep of cashier float, shift reports and any other daily, weekly and monthly reports required by management.
  • Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and aid in selling or up-selling Hotel services.

What we need from you

  • Ability to be on your feet most of the day, with lots of bending and kneeling.

  • Ability to lift, push and pull large objects like up to 50lbs (23 kg) on occasion.

  • Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to.

  • You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories.

  • Understanding that Night, weekend and holiday shifts are all part of the job

  • Ideally, you will have spent at least one year in a front desk or guest service position

  • Ability to manage multiple tasks and conflicting deadlines.

  • You will need a good grasp of reading, writing, and basic maths and computers

  • Fluent in local language; extra language skills would be great, but not essential

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are proud to be IHG and we know you will be too. Visit to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.