Host Supervisor

1 day ago

Canberra, ACT, Australia Leisure Accommodation Collective Pty Ltd Full time $60,000 - $80,000 per year

Join the revelry at Little Drifter Canberra

Welcome to Drifter, Australia's newest hospitality playground designed for free spirits and adventure-seekers. Drifter is a new breed of accommodation, blending the boutique comfort of a hotel with the community-driven spirit of a modern hostel.

It's not just about a place to stay - it's about creating vibrant, welcoming spaces where people from all walks of life come together to connect, unwind, and explore. And it all starts with a great team.

Perks of the Gig

  • Keen to explore? We've got hostels across Australia and New Zealand.
  • Real perks, not just pizza: Discounts on brands you actually use. Think JB Hi-Fi, Uber Eats and more.
  • Mates rates: Enjoy discounted stays across the board for you, your fam and your travel crew.
  • Learn your way: Get access to heaps of online courses through our learning platform, whether you're levelling up for work or just following your curiosity.
  • Birthday leave: Permanent team members get their birthday off, paid. Because you deserve it.
  • Mind, meet peace: Free counselling and wellness support through our Employee Assistance Program, just a call away.
  • Work, stay, play: Our Work for Accommodation program lets you live where you work - wake up in the heart of the action, with your rent sorted.

The Role

As Host Supervisor, you're not just part of the team - you're leading it. You'll be the go-to guide for our staff and guests, helping to create unforgettable experiences. From greeting our guests with a warm welcome to making sure operations run seamlessly, you'll set the standard for exceptional service.

Your day-to-day includes:

  • Inspiring and leading the team to deliver top-notch hospitality.
  • Making sure check-ins and check-outs are smooth and stress-free.
  • Jumping in when needed - whether it's making coffee, flipping rooms, or answering guest queries.
  • Resolving guest issues quickly and professionally, ensuring everyone leaves with a smile.
  • Being the expert on Byron Bay, ready with tips on the best places to eat, explore, and unwind.
  • Analysing performance and finding new ways to make the Drifter experience even better.

Who We Are Looking For

You're a natural leader with hospitality in your veins. Friendly, approachable, and adaptable, you thrive in a fast-paced environment and have a knack for solving problems on the fly.

With a hands-on approach, you know how to rally a team and create a space where guests feel valued and cared for. Your eye for detail and love for travel makes you the perfect fit to drive the Drifter vibe.

Flexibility is key. Our doors are open 24/7, and as a Host Supervisor, you may be required to work evenings, weekends or public holidays when needed.

Here's what helps you thrive in the role:

  • Experience in front-of-house or guest-facing roles, with a strong understanding of service excellence.
  • Confidence in leading a team, motivating others, and keeping things on track.
  • A calm, professional approach to handling guest concerns and unexpected challenges.
  • Comfort using tech and systems for check-ins, rosters, and performance tracking.
  • A natural interest in travel, connection, and creating meaningful guest interactions.
  • A hands-on mindset with the flexibility to jump in wherever needed to keep operations flowing.

Why Work with Us?

Drifter is a welcoming and inclusive space where people come together to share stories and new experiences. We welcome guests and employees from all races, places, gender expressions and beliefs to be part of our team.

If you take pride in your work, are committed to excellence and want to be part of a welcoming and supportive environment, we'd love to hear from you.

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