Correspondence & Briefings Officer

Sydney

Customer Service/Customer Service/People Performance & Technology

Full Time/Permanent

$94,222 - $106,903 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They're motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation with care at its core. You'll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About The Role

Correspondence management is a vital customer service function within the City of Sydney. It is a key part of our strategy to strengthen customer service values and achieve our Sustainable Sydney 2050 plan for a green, global and connected city.

As a Correspondence and Briefings Officer within the Customer Service team, you will work with City staff to research and then draft well constructed plain English responses to executive correspondence. Your responses will be prepared to align with the City's Correspondence Style Guide and within agreed service & performance levels.

We're Looking For Someone With

• tertiary qualifications in communications
• hands-on professional with experience working in dynamic environments
• skilled at transforming complex information into clear, easy-to-understand content
• exceptional writing and editing skills
• strong negotiation and time management abilities
• meticulous attention to detail

This role has the option of a rostered day off each month, known as a 19-day month.

The recommended applicant must complete a pre-employment health declaration and a criminal history check.

Applications must be submitted online by 11:59pm, Monday 9th June

For more information, contact Emily Woolridge, Correspondence & Direct Response Manager on ***

What We Can Offer You

You'll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

How To Apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We're passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.

We're a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at *********** or ***.

Select 'apply now' to submit your resume and selection criteria.