Customer Service – Reception/ Admin Trentwood

About Us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne's inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we've expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples as we continue to build healthier lives through compassion, collaboration, and community-led care.

What you will be doing Key Responsibilities

Join AccessHC as a Full or part time customer service with exceptional interpersonal skills. You will provide a friendly barrier free welcoming service to customers visiting our Community Hub at Trentwood and occasional supporting our Belgrave and Camcare locations. Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support. Our workplace culture is vibrant and we offer opportunities for career progression, and flexible full or part- time hours to suit your work life balance.

• Providing effective administrative support so our operations run smoothly, including:
• Coordinating ad hoc and ongoing room bookings
• Assisting groups and room hirers with room set up
• Daily banking
• Liaising with other building hirers
• Delivering an exceptional experience to our clients when they attend our sites
• Taking bookings and payments for Community House programs

What you will bring

The skills and experience you will bring to this role as the successful candidate you will have; Key Selection Criteria

• Experience in a customer-facing role; such as reception, community hub, and neighbour house
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• Experience in using Microsoft Office Suite and other relevant software applications
• (TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium) is essential

 Compliance Requirements:

• National Police Check, and Working with Children Check
• Evidence of the right to work in Australia and a valid Driver's Licence preferred

Attributes we value:

• Strong customer service skills
• Strong communication and interpersonal skills
• High level of cultural sensitivity and awareness
• Commitment to continuous quality improvement
• A willingness to learn new skills
• Effective time management and prioritisation skills
• Well-developed presentation and written communication skills
• High level of accuracy and attention to detail
• Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Demonstrated behaviours consistent with AccessHC values

AccessHC Culture & Benefits

The reasons why people love working at AccessHC:

At Access Health and Community, we offer more than just a fulfilling career—we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a strong commitment and passion for making a positive impact. This shared ethos creates a workplace where everyone benefits, fostering opportunities for personal and professional growth, a sense of purpose, and true belonging. Our culture is built to promote success and fulfillment, empowering you to make a meaningful difference. Join us and experience the rewards of a career that truly matters.

 The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits:

Why join Us?

• Be part of a leading health and community organisation driving innovative change
• A unique opportunity to make a lasting impact on community health services
• Work in a supportive, values-driven team environment
• A rewarding role in a dynamic organisation with a mission-driven culture
• Enjoy flexible work settings across the eastern suburbs
• Access professional development opportunities
• Make a genuine difference in the lives of people and communities.
• The chance to work with passionate professionals dedicated to improving lives

Apply Now

If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you.

Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre Email:

Please refer to the position description on our website for the key selection criteria information: 

Apply now so you do not miss this opportunity, as we will be assessing applications when submitted.  No recruitment agencies thank you.

Applications close:   7th December 2025

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.