Solutions Engineer

The IT Solutions Engineer plays a critical role in the implementation and support of IT solutions designed by the Solutions Architecture team. This role involves hands-on technical delivery, client support, and collaboration with internal stakeholders to ensure successful project execution. The ideal candidate will have a strong technical foundation, a proactive mindset, and a commitment to continuous learning.

• Solution Implementation:
  Deploy and configure IT solutions based on designs provided by Solutions Architects, ensuring alignment with client requirements and technical standards.
• Technical Support & Troubleshooting:
  Provide Tier 2/3 support for escalated technical issues across cloud, networking, and virtual desktop environments.
• Client Engagement:
  Assist with onboarding, training, and post-deployment support for clients. Communicate technical updates clearly and professionally.
• Documentation:
  Maintain accurate and detailed documentation for implemented solutions, including configuration records, change logs, and user guides.
• Collaboration:
  Work closely with Solutions Architects, Project Managers, and Security teams to ensure smooth project delivery and knowledge transfer.
• Compliance & Security:
  Support the implementation of security controls and compliance frameworks (e.g., Essential 8) as part of solution delivery.
• Continuous Improvement:
  Identify opportunities to improve deployment processes, automation, and client outcomes. Stay current with emerging technologies.

• Experience:
  3–5 years of experience in IT support, systems engineering, or solution delivery roles within an MSP or similar environment.
• Technical Skills:
• • Hands-on experience with Microsoft 365, Azure, and Windows Server environments.
  • Familiarity with Azure Virtual Desktop or other VDI platforms.
  • Understanding of networking, firewalls, and security best practices.
  • Exposure to scripting or automation (e.g., PowerShell) is a plus.
• Certifications:
  Microsoft certifications (e.g., AZ-104, MS-700) or equivalent are desirable.
• Soft Skills:
• • Strong problem-solving and troubleshooting abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage time effectively and work independently or as part of a team.

• Experience working in a project-based environment with exposure to Agile or ITIL practices.
• Familiarity with compliance frameworks such as Essential 8 or ISO 27001.
• Interest in progressing toward a Solutions Architect or Security-focused role

• Fantastic renumeration package with opportunity to progress salary and earn more.
• Break-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.
• The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.
• Abundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.
• Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.
• Work from home opportunities and schedules.
• Be part of a talented Senior Solutions Development Team along with other passionate, fun and motivated team members to help you develop further and grow.