Implementation Specialist

1 week ago

Sydney, New South Wales, Australia Xemplo Full time $90,000 - $120,000 per year

Join Xemplo, a leading provider of workforce management SaaS software, expanding globally. As a key member of our Enablement Team, you'll drive customer success by ensuring seamless adoption, implementation, and configuration of the Xemplo suite.

You will work with a diverse and talented group of professionals globally. Headquartered in Sydney, Australia, the right professional will have the opportunity to work remotely, interfacing to a dedicated tight knit implementation team.

Your previous experience working for a SaaS Provider of Payroll and/or HR Management Software with strong technical experience and a desire to problem solve, investigate and manage solutions will empower you for success in this role.

What You'll Do (Your Responsibilities)

  • Build and maintain strong internal and external relationships.
  • Collaborate with business end users, customers, and our dedicated product development team.
  • Leverage technical and product expertise to meet customer requirements within defined statements of work.
  • Deliver timely, customer-focused implementation outcomes using established systems and processes, utilising contemporary training and collaboration software and solutions.
  • Work independently on implementation projects utilising the input and assistance of team members when required.
  • Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
  • Problem-solve and troubleshoot to diagnose technical issues, aiming for first time resolution
  • Support colleagues to promote learning and drive effective and efficient practices
  • Ensure successful delivery of Xemplo to new customers
  • Ensuring company standards and procedures are followed.

Essential
Who You Are (Your Experience)

  • At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions
  • Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
  • Previous experience as an Implementation Specialist.
  • Experience working independently on client projects, using your initiative to find and develop solutions for clients.
  • Previous experience working with a SaaS Product Team refining requirements and communicating client requirements and challenges.
  • Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications
  • Proven track record of successfully leading customers to a smooth and timely go-live.
  • Capable of prioritising key deliverables in line with client expectations and deliverables.
  • Technically adept, quick to learn, and adaptable in a supportive team environment.
  • Delivery-focused with excellent interpersonal skills to engage customers effectively.
  • Prior technical/system support experience in a customer-facing role.
  • Solutions focused with strong problem-solving skills.
  • Exceptional analytical, communication and teamwork skills.

Preferred

  • A confident and professional communication style, both verbal and written.
  • A can-do attitude in a rapidly growing and evolving space.
  • Resilience and the ability to multitask without compromising quality.
  • Work independently and have a solution driven work ethic.
  • Highly customer and service orientated attitude.
  • Aptitude to take ownership of tasks assigned.

Why Xemplo? Be part of a tight-knit, growing team shaping the future of workforce management globally.

  • Implementation Specialist

    7 days ago

    Sydney, New South Wales, Australia Plexa Full time

    Join to apply for the Implementation Specialist role at PlexaJoin to apply for the Implementation Specialist role at PlexaAbout UsPlexa is Australia's first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system.We connect every part of the construction lifecycle—from document control,...

  • Implementation Specialist

    7 days ago

    Sydney, New South Wales, Australia Bebeeimplementation Full time

    Job TitleThe Implementation Specialist RoleWe are seeking a skilled and experienced professional to fill the position of Implementation Specialist.The successful candidate will be responsible for supporting the implementation process, working closely with clients and internal stakeholders to deliver high-quality solutions that meet their needs.They will...

  • IT Implementation Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeImplementation Full time $92,345 - $123,456

    About the RoleWe are seeking an experienced Implementation Specialist to join our Global Services team in Sydney. This role involves working with Managed Service Providers (MSPs) and internal IT organizations to deliver exceptional implementation experiences for Kaseya's IT Complete Suite.

  • Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Plexa Full time

    Get AI-powered advice on this job and more exclusive features.About UsPlexa is Australia's first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system. We connect every part of the construction lifecycle—from document control, finance, scheduling, and procurement, through to site, safety,...

  • Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Plexa Full time

    Get AI-powered advice on this job and more exclusive features.About UsPlexa is Australia's first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system. We connect every part of the construction lifecycle—from document control, finance, scheduling, and procurement, through to site, safety,...

  • Implementation Specialist

    7 days ago

    Sydney, New South Wales, Australia Plexa Full time

    Join to apply for theImplementation Specialistrole atPlexaJoin to apply for theImplementation Specialistrole atPlexaAbout UsPlexa is Australia's first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system. We connect every part of the construction lifecycle—from document control, finance,...

  • Implementation Specialist

    7 days ago

    Sydney, New South Wales, Australia Sitedocs Full time

    **SiteDocs** is one of Canada's fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple...

  • Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Plexa Full time

    Join to apply for the Implementation Specialist role at PlexaJoin to apply for the Implementation Specialist role at PlexaAbout UsPlexa is Australia's first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system. We connect every part of the construction lifecycle—from document control,...

  • Implementation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Plexa Full time

    Join to apply for the Implementation Specialist role at PlexaJoin to apply for the Implementation Specialist role at PlexaAbout UsPlexa is Australia's first all-in-one construction management platform, built to replace outdated point solutions with a single, integrated system. We connect every part of the construction lifecycle—from document control,...

  • Implementation Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeImplementation Full time $90,000 - $120,000

    Implementation Specialist">This role involves leading the implementation of our workplace health, safety, and compliance platforms.You will work closely with internal teams to facilitate implementations, raise risks and issues to clients promptly, and provide a clean and thorough hand-over following implementation.Key Responsibilities:">Initialise...