Sydney Airport
2 days ago
Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care
At Star Aviation, we're not just filling roles — we're building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers.
We're proud to be big enough to manage – with the capability, experience, and professionalism to keep operations running smoothly at some of Australia's busiest airports.
But we're also small enough to care – which means you'll be recognised, supported, and genuinely valued every step of the way.
If that sounds like the kind of team you want to be part of — we'd love to hear from you.
Description:
As a Passenger Service Officer, no two days will be the same, where you will be responsible delivering Passenger Reduced Mobility (PRM) services, assisting and guiding special needs customers throughout their journey of the Airport, ensuring they arrive in a safe and timely manner to their destination. Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.
Key responsibilities of the role:
- Queue Controlling
- Pushing passengers that require wheelchair assistance in wheelchairs
- Complete any relevant documentation
- Provide accurate information to passengers
- Operate any lifting devices, including Eagle Hoists, in accordance with Airline approved transfer methods, to assist wheelchair passengers
- Provide assistance to passengers that have their own personal wheelchair in transferring, in accordance with Airline approved transfer methods (from wheelchairs back to personal devices and vice versa)
- Provide assistance to wheelchair passengers in manuevering luggage from the baggage belt onto a trolley
- Collect and ensure that relevant equipment (wheelchairs, E-Caddy etc) are collected from around the Airport to ensure it is in the required locations and stored effectively
- Provide assistance to customers in finding family or friends who are collecting them at a drop-off point within the boundaries of the airport as requested by the passenger
Skills and Experiences:
The ideal candidate:
- Clear communication and good interpersonal skills
- A valid driver licence
- Experience with special needs or reduced mobility persons - desirable
- Experience within the Aviation/Airline industry - desirable
- Excellent organisation & time management skills
- Queue Controlling Experience - desirable
- Strong ability to multi-task, prioritise and meet deadlines
- Able to work well in a fast paced team environment
- Caring approach to dealing with people
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Calm under pressure
On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more
Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.
Follow us on LinkedIn Star Aviation: Posts | LinkedIn
Visit our website at Star Aviation Services
-
Kitchen Hand
2 weeks ago
Mascot, Australia Airport Retail Enterprises Full timeJob description No late nights, no split shifts. Airport Retail Enterprises at the Sydney International Airport is currently looking for experienced, talented Kitchenhands to work in our venues and associated production kitchen. Our venues include: - Peroni Bar - Grand Cru - Hungry Jacks - Toby's Estate Cafe Our team at its peak consists of 50+ Bar...
-
Venue Managers- Sydney Domestic Airport
1 week ago
Mascot, Australia Airport Retail Group Full time**Now Hiring: 3 x Venue Managers - Sydney Domestic Airport** **Be part of something fresh, fast and full of flavour.** **Location**: Sydney Domestic Airport **Employment Type**: Full-Time **Start Date**: ASAP Exciting things are ahead - and we’re on the lookout for **three** **up and coming Venue Managers** to join us in elevating established well known...
-
Delivery and Warehouse Worker at Airport Retail
2 weeks ago
Mascot, Australia Airport Retail Enterprises Full timeABOUT US Founded in 1971, Airport Retail Enterprises (ARE) is an Australian owned, food & beverage company that specialises in creating amazing customer dining experiences within airports. With over 50 years of expertise, we're passionate about providing people with what they want, when they want, across a range of exclusive services and venues. ROLE...
-
Bartenders & Café Staff - Sydney International
2 weeks ago
Mascot, Australia Airport Retail Enterprises Full timeGreat opportunity for Bar and/or Restaurant Staff looking for either **5AM or 1PM shift starts!** Weekend shifts available with great rates! NO very late nights ! - **APPLY NOW**_ **for these great Job Benefits!**: - Career progression with multiple Restaurant & Cafe venues located across the Sydney International Airport Terminal and Nationally. -...
-
Experienced Baristas
6 days ago
Mascot, Australia Airport Retail Enterprises Full timeBarista/All-Rounder positions available perfect for **early birds** looking for **4am/5am starts **with great hours, lots of shifts, and the opportunity to work with an amazing team! This role is great for those who like to start early and finish early. Work/Life balance FTW!! Weekend AM shifts available with great rates! **_APPLY NOW_ for these great Job...
-
Sydney Airport
2 weeks ago
Mascot, Australia STAR AVIATION SERVICES Full time $50,000 - $80,000 per yearIntroduction:Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to careAt Star Aviation, we're not just filling roles — we're building a team of people who embody the spirit of our brand and take pride in...
-
Sydney Airport
2 weeks ago
Mascot NSW, Australia STAR AVIATION SERVICES Full time $43,000 - $63,000 per yearIntroduction:At Star Aviation, we're big enough to manage, but small enough to care. With us, you'll experience the scale of working with Australia's leading airlines, while still being part of a business that treats you like an individual.Every shift is about keeping the skies safe, keeping Australia's airports moving and making travel journeys memorable...
-
Sydney Airport
30 minutes ago
Mascot, New South Wales, Australia Assetlink Full time $45,000 - $60,000 per yearAbout AssetlinkEstablished in 1993, Assetlink is an Australian-owned facilities services provider with over 3,000 team members servicing more than 1,200 customers across Australia and New Zealand. We specialise in cleaning, security, and integrated solutions, supporting businesses across aviation, commercial, education, retail, health & aged care, and mining...
-
Airport Bus Drivers
10 hours ago
Mascot, Australia Swissport (Australia & New Zealand) Full time**Great opportunity not to be missed to drive buses at Brisbane Airport! No city traffic - easy bus run between our domestic & international terminals, parking sites & down to DFO, 7 day rosters with flexibility of hours, excellent rates, part & full-time hours on offer in a supportive positive culture!** **If you have a passion for Driving & Aviation click...
-
Mascot, Australia Airport Retail Enterprises Full time**Job Benefits**: - Career progression and crosstraining across our Venues in T1 and Nationally. - Opportunity to advance into Supervisor / Management roles - Paid traineeships in Certificate 3 or 4 in Hospitality - Heavily discounted parking on offer for 4am starters - Flexible shift times - have a life - no late nights - Both AM and PM shifts available -...
