Enrolment Advisor

We are looking for a people-focused multitasker who thrives in a fast-paced environment, loves working within a collaborative team and enjoys being at the heart of student success. If this sounds like you, we welcome you to join SuniTAFE as an Enrolment Advisor in our Swan Hill Campus.

Reporting to the Customer Service Team Leader, this role will be the first point of contact for students, guiding them through course options, entry requirements, and the enrolment process with clarity and care. With strong multitasking skills and a customer-first mindset, this role will play a key role in delivering a smooth and positive student experience.

Your responsibilities will include:

• Respond to general and course enquiries ensuring the minimum service standards are achieved and details are entered in the Institute's Student Enquiry system.
• Provide knowledgeable advice on courses and enrolment requirements to prospective students.
• Responsible for following up course enquiries within the minimum service standards timeframes, converting where possible from enquiry to enrolment.
• Provide expert advice to guide and assist prospective students with enrolment application requirements.
• Utilise effective and efficient organisational and time management skills to prioritise tasks and respond to a variety of queries and competing demands.
• Advise on payment options including VET Student Loans, Centrepay and payment by instalment plans and any entitlements or subsidies available.

SuniTAFE employee benefits that Make a Difference

At SuniTAFE, we believe in supporting our team both professionally and personally. You'll enjoy:

• Flexible Working Arrangements to help you support your daily commitments, including option to work from home or compressed hours and up to 4 weeks additional purchased leave.
• Attractive leave entitlements including paid parental leave
• Free on-site car parking
• Opportunity to access Novated leasing.
• Onsite Library offering a vast selection of books across various categories.
• Onsite Cafe for a range of tasty and nutritious meals available for purchase.
• Professional Development and Career pathway opportunities.
• Employee Mental Health and Wellbeing Programprioritising your growth and happiness at work.
• Inclusion focused workplace to foster a culturally varied working environment.

Key Selection Criteria:

• Experience in providing customer service and administration
• Attention to detail and self-motivated.
• Excellent data entry and time management skills.
• Outstanding communication skills.
• Experience using MS Office and willingness to learn new software.

The successful candidate will be required to provide:

• A successful criminal record check which is less than 6 months old
• A working with children check.

This position is open to Australian residents only or those with current working rights in Australia.

Applications will remain open until 19 November 2025. Please apply atSuniTAFE Application Form Survey.

All applications will be reviewed as they are received. 

For a full position description please visit Enrolment Advisor –Swan Hill | SuniTAFE. For further information please contact Kim Russell, Senior Manager Administration via telephone on , alternatively please connect with Mushrath Mohsin, Talent Advisor via telephone on or email

Sunraysia Institute of TAFE (SuniTAFE) is a child safe organisation that is committed to the safety of children and young people. Please read SuniTAFE's Commitment to Child Safety.