Digital Infrastructure Technician

6 days ago

Townsville, Queensland, Australia JCU: James Cook University, Australia Full time $76,633 - $86,920 per year

The Technology Solutions team at JCU are undergoing a journey of transformation and growth and we are looking for IT professionals of the future who connect with our values and beliefs. We ignite and support a passion for learning in our workplace and welcome dedicated professionals who can help us make a difference.

We now have an exciting opportunity for an enthusiastic and skilled Digital Infrastructure Technician to join our Digital Service Delivery team.

  • Full time continuing | 36.25hrs per week
  • Based at our Bebegu Yumba campus in Townsville
  • HEWL 5: $76,633 - $86,920 plus up to 17% employer superannuation contributions, and a 2.75% pay increase from December 31, 2025

WHAT YOU CAN ACCOMPLISH IN THE ROLE

The Digital Infrastructure Technician provides operational support for JCU's diverse network, including LAN, WAN and WLAN, and provides technical support to resolve issues, ensuring customer needs are met and quality performance outcomes are achieved.  Ensuring the JCU network infrastructure and physical networking assets are operational and functional across all JCU campuses to meet the operational needs of the University.

If you're passionate about technology and eager to be part of a high-performance, innovative team, we'd love to have you on board.

WHAT YOU WILL BRING TO THE ROLE

  • Degree qualifications or a combination of relevant experience and education.
  • Qualifications and experience in line with the appropriate Higher Education Worker Level as provided in the Enterprise Agreement.
  • Demonstrated experience in supporting LAN and wireless technologies in large complex enterprise environments, and the ability to further develop into all required areas.
  • Demonstrated well-developed communication, interpersonal and customer service skills with proven ability to maintain highly effective working relationships and achieve high levels of customer satisfaction.
  • Proven analytical and problem-solving skills relating to complex IP network environments with the ability to work both independently and as a member of a team.
  • Demonstrated computer literacy with proficiency in a range of software packages and an ability to adapt to other desktop software quickly.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth – working under the values of Authenticity, Excellence, Integrity, and Respect. We support our people through the provision of;

  • A generous superannuation scheme with up to 17% employer contributions with UniSuper
  • 5 weeks of annual recreation leave
  • Annual leave loading
  • 15 days paid sick/carers leave per year
  • Up to 6 months paid parental leave
  • 36.25 hour full-time working week
  • Flexible working options
  • Attractive options for salary packaging
  • Staff study assistance and paid study leave
  • Fitness Passport
  • Free Employee Assistance Program (coaching and counselling)
  • Well-equipped facilities including an on-campus childcare centre and primary school, cafes, hairdresser, post office, medical centre and gym.

HOW TO APPLY

Click the 'apply' button to be redirected to the JCU careers page and follow the below steps:
  1. Complete the application form
  2. Upload your current resume
  3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Wednesday, 1st October at 11.55pm.

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