ESM Support Coordinator, Queensland Health

Lead scheduling excellence and system optimisation in Metro South's ESM team

Join Metro South Health as an ESM Outpatient Support Coordinator and lead improvements in outpatient scheduling through expert system knowledge, training, and collaboration. Play a pivotal role in optimising processes, improving data quality, and ensuring compliance while mentoring a skilled administrative team.

The role

We are seeking an experienced and detail-oriented professional to provide subject matter expertise in the Oracle Health ESM database. This role will lead and support outpatient scheduling processes, deliver training, and ensure compliance with reporting requirements for Metro South Health (MSH) and the Department of Health.

Key responsibilities include:

• Provide direct line management to AO4 ESM Officers and AO3 Outpatient ESM Data Support Officers.
• Deliver specialist expertise in complex Oracle Health ESM builds and scheduling requirements.
• Develop and oversee an ESM education program to enhance system proficiency.
• Collaborate with the ESM Nurse Manager on quality audits, data validation, and issue resolution.

About you

We're looking for a strong communicator and collaborative leader with a passion for improving system processes and data quality.

You will bring:

• Proven leadership and team management experience in a healthcare or scheduling environment.
• Expertise in Oracle Health ESM or similar scheduling/database systems.
• Strong auditing, analytical, and problem-solving skills.
• Excellent written and verbal communication with the ability to work across multidisciplinary teams.

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging ( ) and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About the MSH ESM Team

The MSH ESM Team is part of the Primary Care Partnerships Unit, situated at Eight Mile Plains. This team provides support to all the MSH facilities for the outpatient ESM scheduling system. This support includes front-end user support via phone or remote access, clinic build and de-build, data quality audits and advocacy for MSH requirements in the state-wide ESM forum. The team delivers a positive, dynamic, flexible, and communicative work environment where each member is encouraged to develop and enhance their skills.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values ( ) were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.