Dispensary Technician

RAYS Wellness is a multi-award-winning natural therapies dispensary redefining what alternative healthcare can be like. We're on a mission to raise the standard of holistic healthcare - redefining access, experience, and expectations. As patient demand grows, so do we - and we're just getting started.

We're expanding across Queensland and Victoria, with new roles now open in our dispensary and patient care teams in Brisbane and South Melbourne.

But this isn't just a job ad - it's an invitation to be part of something different.

As a national leader in plant-based medicine and pharmacy innovation, our team supports patients across Australia with expert guidance, genuine care, and a commitment to raising the standard in natural therapies. From our custom-built digital platform to our purpose-designed dispensaries, we work closely with the country's leading prescribers, clinics, and suppliers to provide safe, seamless access to evidence-based treatments.

Fresh off our second consecutive win as Dispensary/Pharmacy of the Year at the 2025 AUS/NZ Cannabiz Awards, we're continuing to grow - and that's where you come in.

About the Role

We're looking for a proactive, detail oriented team member to join our Brisbane dispensary and help ensure the safe, efficient, and timely delivery of prescriptions to patients.

This is a key operational role that supports the full journey from dispensary script arrival to our patients hands. Working closely with our pharmacists and patient care team, you'll help create a seamless experience - where patients feel confident, cared for, and supported at every step.

Whether you're early in your pharmacy career or looking to bring your technical skills into a fast-growing wellness space, this is an opportunity to grow with purpose.

Key Responsibilities

• Dispense prescriptions and input patient medical data accurately
• Pick, pack, and prepare e-commerce orders with care and precision
• Assist pharmacists with stock control, compliance, and administration
• Provide friendly, timely support to patients (phone, email, online)
• Liaise with suppliers and external partners as needed
• Maintain accurate records and uphold regulatory requirements

About You

You're detail driven, people focused, and quietly excellent at getting things done. You care about doing things properly, you thrive in fast moving environments, and you're excited to be part of something that's evolving.

We're looking for:

• Experience in a dispensary, pharmacy, or customer support setting
• Strong communication and organisational skills
• Confidence with digital systems and inventory platforms
• High level of accuracy, reliability, and accountability
• Interest in medicinal cannabis and progressive healthcare
• Availability to work Saturdays (preferred)

What We Offer

We're more than a pharmacy. We're a passionate, growing team reimagining what healthcare can look and feel like - and we're building something special together.

• Competitive salary with opportunity to grow
• A beautiful, award-nominated working environment in Fortitude Valley
• Training across plant-based therapies and e-commerce tools
• A values led culture that champions care, creativity, and collaboration
• Regular team activities to stay connected - from trivia nights and team lunches to social sports and seasonal events, we prioritise community as much as we do care
• Professional development opportunities, including industry workshops and events
• Competitive salary with room to grow

If you're looking for a role that means more - and a team that feels like more - we'd love to hear from you.

Job Type: Full-time

Pay: From $50.00 per hour

Expected hours: 38 per week

Experience:

• Pharmacy clerical: 1 year (Required)
• Customer support: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person

Expected Start Date: 03/11/2025