National Service Manager

2 days ago

Albury NSW Manufacturing, Australia Sawyer Sourcing Full time $120,000 - $180,000 per year
  • Senior Leadership Role
  • $130K
  • Albury Wodonga lifestyle opportunity
An exciting opportunity exists for an experienced and hands-on Technical Service Manager to lead the Service Department of a trusted Australian supplier of global best-in-market automation, labelling and packaging solutions to the fresh produce industry.

As a key member of a dynamic senior management team, you'll take ownership of national service operations, driving performance, efficiency and customer satisfaction across Australia's fruit and vegetable growing centres.

About the Role:

You'll oversee a national team of field technicians, administration support, and licenced sub-agents, ensuring exceptional service delivery to valued Agribusiness customers.

Your focus will include:
  • Managing and motivating the service team to deliver high-quality, timely service
  • Coordinating service schedules and resources for optimal efficiency
  • Building trusted customer relationships and ensuring exceptional issue resolution
  • Driving growth in service revenue through proactive contract management
  • Managing the service department budget and achieving performance KPIs
  • Implementing remote diagnostics and digital-first service strategies
  • Maintaining compliance with all agency and safety requirements
This role combines operational leadership, customer focus, and strategic contribution, making it ideal for someone who enjoys both people leadership and technical problem-solving.

What we are looking for:
  • Trade qualification or bachelor's degree in a related field
  • 5+ years' technical / automation experience and 3+ years managing a service team
  • Proven ability to lead, motivate and develop technical staff
  • Strong planning, communication and stakeholder management skills
  • A proactive approach to safety, efficiency and continuous improvement
What's in it for you:

You will join a service-driven professional team who are passionate about innovation, service excellence and supporting Australia's fresh produce industry with international packaging solutions. You'll join a collaborative team where your leadership and ideas will make a real impact.

If you're a driven service professional ready to lead a high-performing team in a growing, forward-thinking business contact Dan Sawyer for a confidential chat.

 

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