Tech Bar Support Consultant

2 days ago

Canberra, ACT, Australia LDK Healthcare Full time

About Greenway Views

LDK Seniors' Living's flagship village, Greenway Views, is located in Tuggeranong opposite the South Point shopping complex. Our village consists of 327 apartments and is home to nearly 400 residents. Covering over 6,000 square meters of communal space and facilitating social connectedness - we are proud of our vibrant village community. LDK delivers a lifestyle-for-life Our On-site facilities include a gym, art center, chapel, dance room, theatre, library, several hospitality outlets, village shed, barber shop, hairdresser, medical consultation room, grocer, purpose designed meeting spaces and even a dog park.

About the Role

We're looking for a motivated, customer-focused and innovative IT technician. The IT Tech Bar Support Consultant will provide technical and customer service support to our residential customers and village management team. You will be working in a Permanent, Full Time capacity, aiming to support a range of technical queries in a hands on capacity. You'll have excellent interpersonal skills, patience, and the ability to openly communicate, train, educate and support elderly customers. The role is responsible for troubleshooting technical issues and escalating to level 2/3 when required along with creating awareness and actively promoting resident usage of LDK's technological services.

  • Support residents and village management with technology services and digital access to information supplied by LDK Seniors' Living
  • Configure and record residential accounts in database
  • Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
  • Conduct 1vs1 and group training sessions for end user appliances
  • Assist ICT department on technical related issues and base trouble shooting
  • Catalogue and inventory management of ICT equipment
  • Configure ICT equipment for residential usage and operational needs
  • Provide ICT induction to new residents and staff.
  • Offer on-site support during software updates to ensure smooth transitions and minimize operational impacts.
  • Follow up on the ICT ticket system to ensure timely completion.

About You

  • 1-2 years proven experience in a customer service environment
  • Successful experience in training, process and support functions
  • Excellent customer service and communication skills
  • Strong troubleshooting skills
  • Technical aptitude (computer literate, able to quickly learn new applications)
  • Fluent in both written and verbal English
  • Solid understanding of VOIP Telephony, Cisco Meraki, WAN, and MATV technologies
  • Experience with Microsoft 365 Administration, including user account and permission management
  • Familiarity with Apple, Samsung, and Windows software and hardware

LDK Benefits

  • Onsite Parking and Uniform provided
  • Retention bonus
  • Employee referral bonus
  • Novated Leasing options
  • Great retail discounts with stores including JB Hi-Fi, The Good Guys, K-mart, Woolworths and more
  • Access to Comm-Bank Workplace Banking
  • Continuous professional development and promotional opportunities
  • On-site cafes and restaurants available including a free daily Coffee or Tea
  • Working in a friendly, open and welcoming environment with a culture driven by our values of Love, Decency & Kindness.

If this sounds like your next step, Apply Now

If you feel passionate about contributing to the LDK vision and believe this is the opportunity for you, we'd love to hear from you

Apply now via our website Kindly email if you have any questions.

LDK has a mandatory vaccination policy in regards to Flu Vaccination and all offers of employment are subject to evidence of such. Successful applicants will also be required to undergo a Police Clearance.

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