Customer Order Admin and Tracking

2 weeks ago

Broadmeadows, Victoria, Australia Response Centre Full time $60,000 - $65,000 per year

We are an Australian owned manufacturing company based in Broadmeadows and deal with major FMCG and retail stores

We have a team of two who look after customer orders from input of orders to stock availability, to logistics deliveries.

One long term employee is retiring so we are looking to bring in a new person who has some experience with basic Excel, running customer orders and liaising with logistics to replace her.

Your work will include:

  • Entering customer orders in the system via Excel and CSV files

  • Preparing paperwork for deliveries and transport

  • Checking on order status with the factory and warehouse

  • Keeping customers up to date with delivery times

  • Following up on delayed orders

  • Dealing with customers online and over the phone.

Our retail orders require quick turnarounds so we need someone who can multi task and deal in a fast paced environment.

We are looking for someone who has:

  • Good computer skills and at least basic excel and use of vlookups

  • Great organisational skills

  • Quick data entry skills

  • Fantastic customer service

Experience with orders from input to delivery is essential.

There is NO work from home in this role. It is office based Monday to Friday 8.30am to 5pm.

Salary is between $60 - $65k plus super depending on experience.

We are based in Broadmeadows and there is no public transport nearby, so if you don't live locally you would need a car to get to work. We are near the freeway so access is easy.

So if you are great at customer service, are organised and have excel skills, apply now.

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