Team Manager

Job Description
Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team
The Team Leader, FirstChoice Operations, reports directly to the Senior Manager, FirstChoice Operations and plays an integral role within the FirstChoice Operations Leadership team. This team is tasked with supporting CFS in the execution of administrative activities, either directly or through collaboration with outsourced suppliers.

You will oversee the administration team to ensure that service delivery and quality standards are met, while maintaining compliance with risk and regulatory requirements.

Your Responsibilities

• Monitor, measure and report upon key metrics and oversee management information with a focus on adjusting where required.
• Ensure adherence to regulatory requirements, monitoring changes in legislation, and implementing necessary adjustments.
• Lead initiatives to evolve and simplify the operating environment through leveraging continuous improvement methodologies.
• Oversee and manage a direct team and an indirect offshore team.
• Conduct and hold quality coaching, development, performance for all people within your direct team.

Your Capability And Experience

• Exhibit strong leadership qualities while thinking pragmatically and strategically to achieve objectives.
• Maintain a client-centric approach, addressing client inquiries and concerns with professionalism and accuracy.
• Identify learning opportunities for the supplier through thorough analysis and voice-of-customer information
• Foster positive working relationships with internal stakeholders, executives, and external partners.
• Employ excellent written and verbal communication skills, as well as strong presentation abilities

What To Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday

CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
This role is based on Gadigal Land (Sydney).