Business Improvement Officer

About The Position
This position coordinates and supports the development, implementation and continuous improvement of Council's business process, systems, policies and service review programs to enhance efficiency, productivity and collaboration across the organisation.

Key Responsibilities

• Develop and implement Council's Continuous Improvement Framework to improve Council's efficiency and productivity.
• Support the development, implementation, monitoring and continual improvement of council business processes and systems.
• Coordinate the development, implementation, establishment of performance measures and monitoring of Council's Service Review Program.
• Build relationships across the organisation to improve coordination, collaboration and communication on Council's policies, service reviews and improvement activities.
• Progress organisational improvements in response to community feedback, legislative and policy changes.
• Collect, analyse and report on Business improvement activities and data to Council's executive team and Audit Risk and Improvement Committee.

Read the Position Description and learn more about this exciting opportunity.

About You

• Tertiary qualifications in an appropriate discipline (e.g. Communications, Public Administration, Business) and/or equivalent experience.
• High level computer literacy with significant experience and confidence in the use of data base and analytics.
• High level communication skills, written and interpersonal, analytical skills, numeracy and ability to assess complex reports.
• Display a strategic understanding of issues and how key stakeholders affect Council undertakings.
• Demonstrated experience and/or capability to deliver the Job Specific Key Accountabilities (outlined in the Position Description).
• Demonstrated Developed key capabilities as defined in the Key Capabilities Table (outlined in the Position Description).

What We Offer

• Temporary full time, 35 hours per week, Term Contract for a period of 2 years
• Salary from $80,667 to $90,634 per year (depending on qualifications, skills and experience) plus 12% superannuation
• Training Courses + Professional Development
• Flexible work arrangements with access to Indoor Accrued Time (Flexi)
• 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
• Access to EAP program for employees and their immediate family

About Muswellbrook
Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.

The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.

Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.

It is a great place to grow your career and be part of something bigger – we have space for you.

Further information and to apply

• For more information on this position please contact the hiring manager Katie Hamm, Manager Governance and Risk on
• If you need assistance or an adjustment when submitting your application please contact Human Resources on or via email
• To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description. Please keep your responses concise. Any incomplete applications will not be considered past the closure date.
• Please note that as part of Muswellbrook shire Council's recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.
• Applications close on 24 September 2025 at 11:59pm.

The Welcome Experience
The Welcome Experience in Muswellbrook connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster. Learn more at The Welcome Experience : Muswellbrook Shire Council )

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