Group Reservations

Located in the spectacular Shark Bay World Heritage Area, RAC Monkey Mia Dolphin Resort offers visitors a once-in-a-lifetime experience of connecting with wild dolphins against a backdrop of stunning beaches and pristine national parks. With a range of accommodation, dining and entertainment options, the resort is one of WA's most iconic holiday destinations.

We're currently seeking an enthusiastic Group Reservations & Accounts Officer to join our friendly, dynamic team on a full-time basis.

This role is perfect for locals or those looking to relocate from Perth, with on-site accommodation available. If you're passionate about tourism, travel, and events, this could be your next big adventure

About the Role

As the central point of contact for all visitor bookings, you'll manage reservations for the resort and restaurant, handling bus and tour group requests primarily via phone and email. Full training will be provided.

Your day-to-day impact

• Managing tour group bookings, completing reservations, and updating records

• Processing payments and reconciling accounts accurately

• Troubleshooting booking challenges

• Liaising with the restaurant to ensure menus and function offerings are up to date

• Coordinating with marketing to maintain current website and social media content

• Providing guests with information on rooms, services, and local attractions

• Acting as the central contact for all functions and event bookings

• Supporting event planning and assisting with setup, inspections, and on-the-day queries

• Building positive relationships with colleagues, guests, suppliers, and contractors

What you'll bring to the team

• Certificate III or Diploma in Hospitality, Tourism, or Events (desirable)

• Previous hospitality, hotel, or accommodation experience

• Experience in group reservations, event coordination, or venue operations

• Strong organisational, multitasking, and time-management skills

• Team player with excellent communication and relationship-building abilities

• Creative approach to delivering memorable guest experiences

• Current RSA certificate and ability to obtain a National Police Clearance

• Knowledge of safe and hygienic work practices

Why you'll love working with us

• Full training and support provided

• Competitive pay rates and regular, full-time hours

• Onsite accommodation options in a world-renowned coastal setting.

• Inclusive, caring work environment

• Priceless experience at a renowned holiday park

• Opportunity to live and work in one of Western Australia's most beautiful locations

How to Apply

Ready to take the next step in your hospitality career? Click 'Apply' today and join the team at RAC Monkey Mia Dolphin Resort.

About RAC

At RAC, we're committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we're here to help.