Injury Management Support Officer

4 days ago

Melbourne, Victoria, Australia 163a7d8c-72f1-4d5c-b3b1-2aac10386121 Full time $60,000 - $90,000 per year

We're seeking an experienced and proactive Injury Management Support Officer to join a supportive People & Culture team on a contract through to end of February, with an immediate start available.

In this role, you'll provide day-to-day support across injury management, WorkCover administration, reporting, and return-to-work coordination. You'll work closely with the Safety & Wellbeing team to ensure timely and accurate claims management, maintain key systems, support safe return-to-work outcomes, and assist with injury prevention initiatives.

Key Responsibilities

  • Lodge WorkCover claims within legislative timeframes and complete all related administration.
  • Support effective case management for both work and non-work-related injuries.
  • Prepare tailored Return to Work Plans and liaise with treatment providers and the insurance agent.
  • Reconcile weekly compensation reimbursements and maintain accurate claims files.
  • Compile and analyse monthly injury data, reports, and incident summaries.
  • Maintain the incident reporting system (Elumina) including claims data.
  • Provide input at Safety & Wellbeing meetings and assist with prevention programs.
  • Coordinate vendor setup, invoicing and payments related to injury management.

About You

  • Strong organisational and administrative skills, with the ability to manage competing priorities.
  • Professional, confidential, and able to work effectively with sensitive information.
  • Excellent interpersonal skills to build trust with injured workers, managers, and external stakeholders.
  • Sound understanding of WorkCover, return-to-work processes, or experience in HR administration.
  • Comfortable learning new systems and processes quickly.
  • Local Council Experience
  • Working With Children Check and Police Check required.

WorkCover or Return-to-Work experience is highly regarded, but candidates with strong HR admin experience and an interest in injury management are encouraged to apply.

If you're a motivated, detail-oriented professional looking for a meaningful role supporting employee wellbeing, we'd love to hear from you. Please be advised that only shortlisted candidates will be contacted.

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