Injury Management Advisor

Why You'll Love Working with Us

Some of the key benefits for the position and employment at Programmed, include:

Competitive pay: Attractive salary with an annual performance and remuneration review program.

Work/life balance: Enjoy hybrid working arrangements, and flexible start/finish times to accommodate your lifestyle. Regularly working from regional offices is also available by agreement with your manager.

Premium office location: Work from the 33rd floor of the award-winning Collins Square business precinct, featuring stunning 360-degree views of Melbourne, with access to onsite shopping, bars, amenities and a gym.

Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more

Invest in you: We're passionate about your personal and professional growth, offering support to enable you to study towards certificates, webinars, mentorship, and practical training to help you thrive in your career.

Your well-being, our priority: Generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

About The Opportunity

Programmed Group Services is seeking an experienced Injury management advisor to join our dedicated Workers Compensation team based at our Collins Square office in Melbourne.

Within this full-time position, your primary focus will be to build strong relationships with injured workers, operational teams across multiple sites, and third-party providers, while coordinating and facilitating safe and timely return-to-work outcomes.

Unlike purely office-based roles, this position will see you frequently out in the field visiting work sites and meeting in-person with medical providers to ensure proactive and compassionate injury management.

Key Responsibilities

• Promote the goal of zero injuries.
• Ensure that all injured employees return to work and are assisted towards a restoration of full function as early as possible after their injury.
• Maintain regular meaningful contact with injured employees.
• Ensure all claims and claim files are maintained in a timely way, to ensure compliance with relevant legislation and statutory authorities.
• Work closely with relevant operational divisions to understand suitable duties and practicalities, and to remove barriers to meaningful return to work.
• Liaise proactively with internal and external stakeholders, and Programmed HSE teams, for shared responsibility of injuries and prevention to work well.
• Work effectively with various divisions, medical providers, injured employees, Insurers and legal providers.
• Demonstrate an ongoing commitment to your personal and professional development, and that of others in your team at Programmed.

About You

To be successful in this role, you will have experience across Worker's Compensation and Return to Work processes, an unwavering motivation for meeting and exceeding outcomes, and a natural aptitude for first-class stakeholder engagement. Additionally, you will demonstrate and possess the following:

• Strong written, verbal, and interpersonal communication skills, with the ability to engage effectively across all levels.

• Strong skills in negotiation, conflict resolution, and active listening.

• Proven ability to develop and manage Return to Work Plans, in line with Programmed's injury management policies and procedures.

• Proficient in Microsoft Word and Excel, with excellent time management and organizational skills.

• Completed accredited Vic Return to Work Coordinator (RTWC) course (Desirable)

• Confidence in working with injured workers, medical providers, insurers, and legal professionals, as well as an understanding of business demands in RTW process.

• Industry experience in transport, logistics, construction, or manufacturing, with multi-site exposure. (Highly regarded)

About Us

Programmed is a leading provider of staffing, maintenance and facilities management services across a range of industries across Australia. Working with us means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal well-being and safety.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed, we encourage you to visit our website.