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Assistant Product Manager

2 weeks ago

Sydney, New South Wales, Australia Dicker Data Full time $80,000 - $120,000 per year

Founded in 1978, Dicker Data is Australia's leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

  • Agile
  • Solution focused
  • Respect for all people
  • Integrity in the way we operate

About You

We're looking for a highly organised, proactive and detail-driven
Assistant Product Manager
to join our Consumer Hardware team. In this role, you'll support the Product Manager across pricing, stock, vendor, and sales operations. This role is ideal for someone experienced in product coordination within a retail distribution environment and who is eager to develop into an experienced Product Manager as your career progresses. You'll work closely with Product Managers and vendors and own key operational tasks to make meaningful contributions to a fast-moving distribution environment.

What You Will Do in the Role

Pricing, Rebates & Claims

  • Maintain and update vendor price lists across ERP and inventory systems
  • Manage exchange rate-based pricing adjustments for USD vendors
  • Process retailer rebates and scan claims with accuracy and timeliness

Stock Management

  • Monitor weekly stock levels across warehouses and place replenishment orders
  • Manage ageing inventory and coordinate with vendors on returns and stock balancing
  • Submit and track customer returns, liaising with vendors for resolution
  • Ensure warehouse teams meet SLAs for order processing

Sales & Partner Support

  • Respond to Consumer Sales team enquiries about pricing, availability, and product info
  • Prepare regular stock and pricing updates for key retail partners

Vendor & Contract Management

  • Understand vendor agreements and communicate key terms across departments
  • Attend regular vendor meetings alongside the Product Manager
  • Record meeting minutes and follow up on open items

Customer Service & Communication

  • Manage vendor inboxes and respond to operational queries
  • Place and track sales orders (including COD)
  • Keep all departments informed with timely updates using internal tools
  • Ensure the sales team has up-to-date sales materials and tools

Reporting & Insights

  • Generate stock, sell-in/sell-out, and backorder reports
  • Assist with vendor claims in coordination with the Vendor Operations Manager
  • Build ad hoc reports for vendors and retail partners as needed

What You Will Need to Succeed in the Role

  • Retail product distribution experience essential
  • Professional and clear communication skills, both written and verbal
  • Solid administrative and business writing skills
  • Excellent customer service orientation
  • Strong stakeholder engagement and relationship building skills
  • Proactive orientation
  • High level of attention to detail
  • Solution focused and the ability to manage and resolve customer issues and complaints
  • Collaborative team player and can work well autonomously
  • Intermediate Office 365 proficiency, especially in Excel

Our Benefits

  • A highly competitive salary package depending upon experience
  • Hybrid and sustainable working environment
  • Staff only on-site gym & weekly corporate fitness classes
  • A selection of freshly prepared lunch options provided daily
  • Free on-site parking and electric parking stations
  • A relaxed, modern office setting with smart casual dress
  • Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
  • Company paid parental leave scheme
  • Employee Assistance Program
  • On site school holiday program for children of Dicker Data staff

Only those with the legal right to work in Australia may apply for this position.

Only short-listed candidates will be contacted.