Customer Care Manager

1 week ago

Kogarah, Australia Silverchain Group Full time $65,000 - $85,000 per year
Job Description

Do you have experience in community care and client case management, with advocacy skills to ensure that clients' needs are being met?

Are you comfortable visiting aged care clients in their homes and working collaboratively with internal teams?

What's On Offer
  • Full-time, permanent role.
  • Manage your own schedule each week while working autonomously from home and within the community.
  • Working for a non-profit organisation, you have the opportunity to salary package up to $18,500 tax free.

What We're Looking For
  • Experience in community-based case management is ideal.
  • Experience with managing Government funded in home aged care services and budgets an advantage.
  • Current driver's licence and a reliable vehicle with minimum Third-Party insurance
  • Strong communication skills, both verbal and written.
  • Demonstrated empathy and compassion.
  • Excellent problem-solving abilities and critical thinking skills.
  • Good organisational and time management skills.
  • Cultural competence and the ability to work with diverse populations.
  • Advocacy skills to ensure clients' needs are met.
  • Collaboration and teamwork skills to work effectively with interdisciplinary teams.

The role
  • Manage a caseload of community-based older Australians with their Government funded aged care services delivered in their homes.
  • Assess clients' needs and develop personalised care plan.
  • Manage clients' funding budgets in accordance with government program guidelines, to ensure each client's care requirements are met.
  • Onboard new clients and proactively manage existing clients utilising a compassionate, person-centred approach.
  • Collaboration with our Clinical, Scheduling and Service Delivery teams will be crucial to delivering comprehensive care.

Why choose Silverchain

How To Apply

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

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